Seth Japheth

Responsible for monitoring quality standards, providing feedback, conducting training, and improving processes to enhance team performance. Collaborated with management to refine workflows based on data-driven insights.

Oversaw restaurant operations including staff training, compliance with health regulations, stock management, and customer service. Developed marketing strategies to promote the business.

Managed café operations, coordinated between kitchen and restaurant, handled guest complaints, and maintained equipment. Conducted stock-taking and ensured proper operational procedures.

Provided staff training, coordinated restaurant activities, and resolved customer complaints. Focused on marketing and maximizing sales levels.

Handled restaurant activities, resolved customer complaints, and ensured cleanliness. Engaged in suggestive selling of food and beverage services.

Managed guest reservations, ensured compliance with security systems, and coordinated with sales for bookings. Focused on maximizing revenue through effective communication.

Completed an Advanced Diploma in Hotel Management with a focus on Food & Beverage Service Management, Marketing for Hospitality and Tourism, and Human Resource Management in Hospitality & Tourism.

Earned a Diploma in Hotel Management focusing on Rooms Division Operations, Food and Beverage Service, and Catering and Convention Management.

Achieved the Kenya Certificate of Secondary Education, providing a foundational education in various subjects.