Open to opportunities

Sharon Mmbone

@sharonmmbone

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Hard-working hospitality professional with over 7 years of experience.

Kenya

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What I'm looking for

I am looking for a role that allows me to lead a team, enhance guest experiences, and grow within a dynamic hospitality environment.

I am a dedicated hospitality professional with over 7 years of experience in various restaurant types and capacities. My commitment to using only the freshest ingredients allows me to deliver fantastic dishes that not only taste great but also look appealing. I have a proven track record of leading hotel staff to ensure smooth operations and outstanding customer service.

In my current role as a lounge supervisor at Kenya Airways, I oversee a team of 65 crew members and manage the entire hotel operation, ensuring the satisfaction of 150 guests. My leadership skills have contributed to improved guest satisfaction scores and an impressive rating on TripAdvisor. I am now ready to leverage my expertise and take the next step in my career.

Experience

Work history, roles, and key accomplishments

Current

Lounge Supervisor

Current

Kenya Airways

Jan 2019 - Present (6 years 4 months)

Oversaw a team of 65 crew members across five departments, managing the entire hotel operation and ensuring guest satisfaction. Facilitated financial operations, controlled costs, and maintained effective inter-departmental communication. Recruited, coached, and trained departmental heads, contributing to improved guest satisfaction scores and an impressive Trip Advisor rating.

Leadership Team Management Financial Management Cost Control Staff Training Customer Satisfaction Reporting

Sous Chef

Windsor Golf Club Hotel

Jan 2016 - Dec 2018 (2 years 11 months)

Consistently offered professional, friendly, and proactive guest service while supporting colleagues and liaising with the Executive Chef on guest feedback. Prepared and served all food items for a la carte and buffet menus according to hotel recipes and standards. Conducted daily shift briefings and maintained proper product rotation to minimize wastage.

Customer Service Leadership Team Management Inventory Management Reporting Menu Expertise

Supervisor

Subway Kenya

Jan 2014 - Dec 2016 (2 years 11 months)

Oversaw all front and back of house restaurant operations, including managing staff work schedules and conducting regular hygiene inspections. Ensured compliance with food health and safety regulations by overseeing food preparation, presentation, and storage. Monitored inventory, resolved customer complaints, and participated in staff screening, interviewing, and training.

Inventory Management Customer Service Staff Training Reporting

Cashier

Nairobi Java House

Jan 2012 - Dec 2014 (2 years 11 months)

Received payments by various methods, issued receipts, and reconciled cash at the beginning of shifts to ensure accuracy. Greeted customers, maintained clean and orderly checkout areas, and established prices for goods and services. Assisted with food preparation tasks such as portioning desserts and brewing coffee.

Payment Processing Customer Service Inventory Management Customer greeting

Waitress

Timers Restaurant

Jan 2010 - Dec 2011 (1 year 11 months)

Greeted customers with a positive demeanor, maintained good rapport, and informed them about daily specials. Provided menu recommendations and accurately took customer orders, ensuring timely food delivery. Checked on tables throughout the dining experience to replenish drinks and take additional orders, effectively managing customer situations.

Customer Service Order Taking Delivery Complaint Handling Table Service Communication Upselling

Education

Degrees, certifications, and relevant coursework

Kenya Utalii College

Diploma, Hospitality and Hotel Management

Completed a comprehensive diploma program focusing on Hospitality and Hotel Management. Gained expertise in various aspects of hotel operations and hospitality services.