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Serhii Marchenko

@serhiimarchenko

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Cross-functional RevOps & Operations leader who turns messy workflows into predictable, scalable systems.

Thailand

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What I'm looking for

I’m looking for a hands-on Ops/RevOps role where I can implement automation, improve pipeline hygiene, and scale processes in founder-led or fast-growing teams.

I am a Cross-functional Operations / RevOps operator with over six years of experience improving acquisition and delivery workflows in founder-led and service-team environments. I specialize in turning chaotic processes into predictable systems through pipeline stages, ownership, SLAs, handoffs, dashboards, and reporting cadence.

I have built and operated ClickUp-based CRM workflows for service teams and Upwork pipelines, migrating large datasets, extracting metadata, and implementing automations that enforce closure discipline and standardize data for monthly planning. I’ve coordinated developer teams, validated automation prototypes, and delivered product-shaped scaffolds to de-risk larger builds.

As a founder-stage Operations Director, I scaled teams from 3 to 20 people, implemented operating cadence and escalation policies, and supported pricing improvements that contributed to seven-figure peak monthly revenue. I bring hands-on automation, ETL, and tooling experience (ClickUp, Google Apps Script, Python) and a pragmatic, metrics-focused approach to operationalizing retention, upsell, and delivery handoffs.

Experience

Work history, roles, and key accomplishments

Current

Delivery Ops & Automation

Current

Independent

May 2023 - Present (2 years 10 months)

Migrated 2,000+ portfolio records (10k–40k images) from CompanyCam to WordPress, extracted metadata for scalable publishing, and coordinated a 2-developer team to reduce delivery risk and keep progress predictable.

ClickUp WordPress ETL REST APIs Automation Team Coordination Data Extraction

Operations Director

D&D

Apr 2021 - Apr 2023 (2 years)

Scaled agency from 3 to 20 staff by implementing operating cadence, escalation policies, and role handoffs; built a ClickUp CRM handling ~200 leads/week and implemented automations that improved SLAs and supported ~30% pricing improvement leading to a seven-figure peak month.

ClickUp CRM Process Design SLA Management Automation Retention

Project Manager

Freelance (Upwork)

Apr 2019 - Apr 2022 (3 years)

Delivered 20+ digital projects (avg $2,000; largest $36,000) by coordinating design, development, and stakeholders with milestone-driven scope control and structured communication to reduce last-minute surprises.

Project Management Upwork Stakeholder Management Change Management Communication Risk Mitigation

Customer Support Rep

Govitall

Mar 2017 - Mar 2019 (2 years)

Managed high-volume customer communication and issue triage with structured tracking and qualification routines, improving objection handling and achieving ~3% sales conversion.

Customer Support Sales Qualification Communication Tracking Systems Objection Handling