Pavlo Kleshchynskyi
@pavlokleshchynskyi
Customer Success and Operations manager driving automation, process improvements, and high customer satisfaction.
UkraineWhat I'm looking for
I am a results-driven Customer Success and Operations professional with 3+ years in fast-paced SaaS and tech environments, focused on process optimization, automation, and cross-functional coordination.
I've been promoted to lead after strong performance, managed and mentored a team of five, increased reply rates by 10%, and led CRM automation and A/B tests that lifted seen rates by 15%; I consistently maintained CSAT above 90% while resolving high-risk cases and building SOPs.
I bring a pragmatic, data-informed approach to onboarding, quality control, and continuous improvement, and I enjoy partnering with Product and Ops teams to turn user feedback into measurable outcomes.
Experience
Work history, roles, and key accomplishments
Account Manager Lead
Tentens Tech by Skelar
Apr 2024 - May 2025 (1 year 1 month)
Promoted to lead after 6 months; managed and mentored a team of 5 account managers to increase reply rate by 10% and led CRM automation and A/B tests that raised seen rate by 15%.
Premium Account Manager
Tentens Tech by Skelar
Sep 2023 - Apr 2024 (7 months)
Delivered personalized customer service via Zendesk, created automated user journeys, resolved high-risk cases including chargebacks, and maintained CSAT above 90% while integrating user feedback with Product and Ops.
OMCustomer Success Engineer
Omilia
Jun 2022 - Nov 2023 (1 year 5 months)
Tiered tickets and led technical investigations for enterprise Conversational AI clients, created SOPs and Knowledge-Centered Support practices, and implemented automated ticket routing and escalation to improve support efficiency.
Education
Degrees, certifications, and relevant coursework
ILIvan Franko National University of Lviv
Master of Arts, International Relations
Completed a Master of Arts in International Relations at Ivan Franko National University of Lviv.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
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