I’m looking for a remote role where I can support teams through reliable administration, fast case follow-ups, and clear reporting—while working U.S. hours and keeping operations organized, accurate, and compliant.
Looking for a job
Carlos Octavio Hurtado Muñoz
@carloshurtado
Bilingual Remote Expert with 5+ years in Admin & Customer Support. Skilled in Google Workspace & Monday.com. Fully available for U.S. hours.
ColombiaWhat I'm looking for
As a dedicated Bilingual Administrative and Customer Support Specialist, I bring over five years of proven experience supporting executives and clients in fully remote environments. I am a highly reliable and detail-oriented professional whose career has been built on a foundation of operational efficiency, clear communication, and proactive problem-solving. Fluent in both English (C1) and Spanish, I excel at bridging the gap between complex operational needs and daily execution.
Throughout my career, I have become highly proficient in calendar management, project coordination, and data reporting. I am deeply experienced in utilizing tools like Monday.com, Google Workspace, and various EHR systems to streamline processes and maintain accurate data integrity. In my previous roles, I have successfully managed high volumes of client interactions, generated vital daily operational reports, and led the successful implementation of Google Workspace to optimize company-wide operations.
My focus is always on creating tangible impact, whether that means improving a CEO's scheduling efficiency by 30% or ensuring compliance and prompt processing for healthcare intake requests. I am self-motivated and adept at handling confidential information with absolute discretion. I am based in Colombia and am fully available to work U.S. hours, ready to bring my administrative expertise to a dynamic remote team.
Experience
Work history, roles, and key accomplishments
GH
Current
Intake Specialist
Gaspy Home Healthcare
Feb 2024 - Present (2 years 4 months)
- Review around 90 requests daily to verify medical records, insurance and patient’s location coverage using different tools to assess eligibility.
- Manage and maintain accurate patient data across platforms, ensuring clean uploads to Monday.com.
- Assign cases to the intake team, ensuring prompt processing.
- Generat daily intake reports across platforms to support strategic decisions.
GH
Customer Service Representative
Gaspy Home Healthcare
Dec 2022 - Jan 2024 (1 year 1 month)
- Answered around 70 inbound calls daily, redirected cases to appropriate departments, and documented unresolved issues.
- Resolved inquiries about all the services we provide as home health agency.
- Logged and followed up on client complaints to maintain service quality and compliance.
- Created daily logs of missed calls and unresolved complaints to improve internal processes and accountability
SS
Executive Assistant
Smart Enterprise Solutions
Dec 2018 - Nov 2022 (3 years 11 months)
- Managed CEO communications, calendar, and sensitive data across projects and departments.
- Prepared and edited reports, presentations, and other documents as required by the CEO
- Conducted research and data analysis for project planning and cross-functional execution.
- Implemented Google Workspace tools, improving efficiency and information management.
CC
Marketing Assistant
Chipichape Shopping Center
May 2014 - Jun 2018 (4 years 1 month)
- Supported administrative tasks, event planning, and database organization.
- Assisted in tracking performance metrics and campaign ROI for marketing initiatives.
- Assisted in organizing and promoting marketing events to increase the visits in the shopping center
Education
Degrees, certifications, and relevant coursework
CS
CECEP (Colombian Center For Professional Studies)
Associate Degree in Business Administration, Business Administration
Earned an Associate Degree in Business Administration from CECEP (Colombian Center for Professional Studies).
GS
Google - IAB Spain
Certificate in Digital Marketing, Digital Marketing
Completed a Certificate in Digital Marketing through Google in collaboration with IAB Spain.
SENA (National Learning Service)
Certificate in Customer Service, Customer Service
Completed a Certificate in Customer Service through SENA (National Learning Service).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
1k-2k USD
Social media
Job categories
Skills
Office 365 RemoteCustomer SupportInbound CallsCase ManagementComplaint ManagementCalendar ManagementSchedulingProject CoordinationTime ManagementWorkflow OptimizationMonday.ComGoogle WorkspaceData IntegrityReportingKPI TrackingData AnalysisResearchEHR SystemsInsurance PortalsData ManagementBilingual CommunicationConfidentialityDocumentation
Interested in hiring Carlos Octavio?
You can contact Carlos Octavio and 90k+ other talented remote workers on Himalayas.
Message Carlos OctavioFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
