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Manuel Vargas

@manuelvargas

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I’m a Virtual Assistant delivering bilingual, reliable administrative support.

Colombia

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What I'm looking for

I’m looking for a remote, fast-paced role where I can support operations and customers end-to-end. I want to use my bilingual communication, CRM/data skills, and organized admin support to ensure smooth workflows and excellent service.

I’m a Virtual Assistant and Office Support professional with over 6 years of experience providing administrative assistance, customer service, and operational support. I’m highly organized, tech-savvy, and adaptable, with strong communication skills in English and Spanish, and I work efficiently in remote, fast-paced environments.

In my roles, I handled high-volume customer interactions, managed sensitive information with strict security protocols, and supported day-to-day operations for logistics and import/export work. I also bring experience as a remote Medical Receptionist—managing scheduling, patient intake, insurance eligibility, and HIPPA compliance in EMR systems like Athena health.

Experience

Work history, roles, and key accomplishments

Current

Medical Receptionist

Current

Virtual Staffing Solutions

Apr 2025 - Present (1 year 1 month)

Managed over 60 inbound and outbound patient calls, scheduling appointments and confirming visits while verifying insurance eligibility. Maintained HIPAA compliance and coordinated referrals, authorizations, refills, and follow-ups using EMR workflows (Athena Health).

Remote HIPAA compliance Medical Intake Medical Records Updates Referrals And Authorizations Remote

Operations Assistant

Lean Staffing

Sep 2021 - Jul 2024 (2 years 10 months)

Supported daily logistics operations for a Chicago-based import/export company by coordinating track & trace, dispatch, equipment, and billing. Monitored shipments and acted as the main point of contact between operations management, drivers, customers, and clients.

CargoWise Shipment Tracking Dispatch Coordination Billing Support Data Entry Microsoft Excel Microsoft Office

Customer Service Associate

Sutherland Global Services

May 2021 - Sep 2021 (4 months)

Handled 100+ inbound calls daily providing customer support for Remitly, assisting with money transfers and transaction issues. Managed sensitive customer information (e.g., SSN and credit card data) and maintained accurate documentation in Salesforce CRMs.

Inbound Calls Customer Support Identity Verification Money Transfer Support Salesforce CRM Documentation Management

Bank Teller

JP Morgan & Co.

Dec 2016 - Dec 2017 (1 year)

Managed daily front-desk operations and high-volume customer interactions while processing financial transactions with accuracy and confidentiality. Provided bilingual customer support in English and Spanish, including cash counting, verification, and reconciliation.

Cash Handling Financial Reconciliations Customer Service Bilingual Support Confidentiality Front Desk Operations