At FIFA, I managed a portfolio of 17 accounts as a primary point of contact for customer needs, questions, and escalations. I coordinated onboarding and implementation, including requirements, timelines, training, and communications.
I partnered with Sales, Operations, Product, and Support to resolve customer issues and deliver commitments. I also developed training materials and documentation for customers and internal teams.
At Atlas Air, I coordinated with operational teams to address customer requirements and resolve service issues. I managed requests and escalations through resolution, providing proactive updates along the way.
At Mobile Clear Shield, I exceeded quarterly sales targets by 33% through relationship building and cross-selling to existing auto dealerships. Earlier, at Interval International, I coordinated operational programs and developed standardized processes and documentation.
