Sergei Borisov

Started and ran a multi-concept restaurant and delivery business with three operating units and up to 15 staff. Managed hiring, schedules, purchasing, suppliers, inventory, orders and daily performance.

Mapped customer journeys and order flows for a premium prepared-food business, then turned operational needs into product requirements and admin workflows. Used AI-assisted development to build and launch a working web ordering product.

Managed reporting and financial controls for a beverage manufacturing and sales business with two legal entities and three cash points. Implemented and configured MoySklad for production and sales, replacing fragmented manual records.

Helped launch a catering business, setting up the client pipeline, vendor network, project templates and commercial processes. Managed 6–10 client projects at a time, from briefs and budgets through logistics and execution.

Coordinated large corporate and public events from approved client briefs through on-site delivery and dismantling, often with short deadlines and changing requirements. Planned schedules, site logistics, technical and service areas, staffing and contractor dependencies.

Managed restaurant, room service, bar and banquet operations with up to 10 direct reports, including hiring, training, shifts, service standards and performance. Introduced operating standards, purchasing and inventory controls, reporting and restaurant P&L.

Supervised floor operations and service standards at a renowned restaurant.

Managed restaurant shifts and staff during service periods.

Managed restaurant operations and staff.

Assisted in managing restaurant operations and staff.

Bachelor's degree in Management from the Russian Presidential Academy of National Economy and Public Administration, completed in 2022.