SMserenity montgomery
@serenitymontgomery
Dedicated and results-driven Certified Insurance Adjuster.
United StatesWhat I'm looking for
As a newly certified Insurance Adjuster, I bring a strong background in customer service, problem-solving, and communication to the table. My experience as a Claims Specialist at Geico has honed my analytical and investigative abilities, allowing me to effectively review police reports, statements, and damage estimates to determine fault and identify potentially fraudulent claims.
My previous roles in customer service, including positions at Publix and McDonald's, have equipped me with exceptional skills in managing customer inquiries and resolving issues promptly. I am passionate about delivering excellent service and am eager to grow within the insurance industry, supporting Geico's mission to provide outstanding service to clients.
Experience
Work history, roles, and key accomplishments
Claims Specialist
Geico
Jan 2024 - Present (1 year 7 months)
Reviewed police reports, photos, statements, and damage estimates to determine fault or liability based on available evidence. Identified potentially fraudulent claims through analytical and investigative abilities.
Sales Representative
Cutco
Sep 2023 - Present (1 year 11 months)
Demonstrated exceptional communication skills by presenting and explaining products to clients, leading to an increase in sales. Built strong relationships with customers, ensuring repeat business and referrals.
Front Service Clerk / Customer Service Representative
Publix
Jun 2021 - Present (4 years 2 months)
Delivered exceptional customer service by assisting customers with inquiries, processing transactions, and ensuring a positive shopping experience. Managed customer complaints and concerns, resolving issues promptly and efficiently.
Crew Member
McDonald's
Oct 2020 - Present (4 years 10 months)
Provided fast and friendly service to customers in a high-volume environment. Operated cash registers and handled food orders with accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Polk State College
Associate Degree (in progress), Business, Customer Service, and Insurance
2023 -
Activities and societies: Currently pursuing courses related to business, customer service, and insurance.
Currently pursuing courses related to business, customer service, and insurance. Developing a strong understanding of industry practices and customer interaction.
Ridge Technical College
Certificate, Business Communication and Professional Development
2022 - 2023
Activities and societies: Completed programs in business communication, customer service skills, and professional development.
Completed programs in business communication, customer service skills, and professional development. Gained foundational knowledge applicable to various professional settings.
Haines City High School
High School Diploma, General Studies
2019 - 2022
Activities and societies: Relevant Coursework: Business, Accounting, Communication, Financial Literacy
Achieved an early high school graduation. Completed relevant coursework in Business, Accounting, Communication, and Financial Literacy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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