chanel tibbs
@chaneltibbs
Dedicated professional with 8 years in customer service and claims processing.
What I'm looking for
I am a dedicated and motivated professional with over 8 years of experience in customer service, retail, data entry, and claims processing. My career has been marked by a proven ability to resolve complex inquiries and build strong client relationships while maintaining high levels of accuracy and productivity in fast-paced environments. I have been recognized for my problem-solving skills, efficiency, and professionalism.
Currently, I work as a Personal Injury Protection (PIP) Adjuster at Geico Insurance Company, where I handle claims from initial filing to resolution, ensuring compliance with regulations and providing excellent customer service. My previous roles have equipped me with a strong foundation in claims handling, data processing, and customer relations, allowing me to thrive in high-volume environments and contribute positively to team dynamics.
Experience
Work history, roles, and key accomplishments
Personal Injury Protection (PIP) Adjuster
Geico Insurance Company
Mar 2024 - Present (1 year 4 months)
Handles Personal Injury Protection (PIP) claims from initial filing to resolution, ensuring accuracy and regulatory compliance. Investigates accident details and reviews medical documentation to determine claim validity and benefit eligibility.
Claims Specialist
Geico Insurance Company
Jan 2022 - Present (3 years 6 months)
Investigated, evaluated, and processed auto insurance claims, including property damage, liability, and bodily injury claims. Collected and analyzed information such as police reports, photographs, and repair estimates to determine claim validity and liability.
Processing Associate
Chubb Insurance
Nov 2020 - Present (4 years 8 months)
Processed new insurance applications, renewals, cancellations, endorsements, and policy changes with accuracy. Reviewed documentation for completeness and accuracy, ensuring all required information was properly entered into policy management systems.
Clerk I
Constable Precinct 2
Sep 2019 - Present (5 years 10 months)
Performed a wide range of administrative and clerical duties in support of constable operations. Managed and maintained official records, including legal documents, citations, warrants, and case files.
Customer Service Representative
ARS / Rescue Rooter
Mar 2019 - Present (6 years 4 months)
Delivered high-quality customer support, addressing inquiries and resolving issues to ensure customer satisfaction. Managed a high volume of customer interactions while maintaining service standards and exceeding key performance indicators (KPIs).
Coach Specialist
Dillard's
Jun 2018 - Present (7 years 1 month)
Maintained a deep understanding of merchandise, promotions, and store policies to provide accurate information to customers. Collaborated with team members to meet daily sales goals and uphold store presentation standards.
Cashier
Victoria's Secret & PINK
Jan 2018 - Present (7 years 6 months)
Operated point-of-sale (POS) systems to process cash, credit, and debit transactions accurately and efficiently. Promoted store credit cards, rewards programs, and ongoing promotions to increase sales and customer engagement.
Direct Sales Associate
LEI Home Enhancements
Dec 2017 - Present (7 years 7 months)
Engaged with potential customers through face-to-face interactions to promote and sell company products or services. Effectively presented product features, benefits, and pricing to drive customer interest and conversion.
Event Management Specialist
Freedom Events
Jul 2017 - Present (8 years)
Planned, coordinated, and executed promotional campaigns. Led cross-functional teams to ensure seamless execution of all event logistics.
Host/Waitress
Applebee's
May 2015 - Present (10 years 2 months)
Greeted guests promptly and warmly, managing seating arrangements to optimize table turnover and guest satisfaction. Maintained deep knowledge of menu offerings to make recommendations and answer customer questions.
Education
Degrees, certifications, and relevant coursework
Dallas College
Associate of Science in Nursing, Nursing
Pursued an Associate of Science in Nursing degree. Focused on foundational nursing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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