Open to opportunities

Serena Ramon

@serenaramon

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Dedicated dental coordinator with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

As a Dental Coordinator at Waterford Dental Group, I excel in auditing patient accounts and resolving discrepancies to ensure accuracy. My role involves tracking production and revenue goals, collecting outstanding balances, and assisting patients with financial arrangements. I prioritize patient education and maintain detailed records to support the dental team effectively.

Previously, I served as a Front Desk Receptionist at Van De Walle Family Dentistry, where I managed patient check-ins, verified insurance, and scheduled appointments. My experience spans multiple dental practices, allowing me to develop a strong foundation in patient management and office operations. I am committed to providing exceptional customer service and ensuring a smooth patient experience.

Experience

Work history, roles, and key accomplishments

Current

Dental Coordinator

Current

Waterford Dental Group

Jul 2024 - Present (10 months)

Audited patient accounts for accuracy, tracked production and revenue goals, and collected outstanding balances while assisting with payment plans. Managed patient scheduling, verified insurance details, and supported the dental team by ensuring necessary documentation was available. Collaborated with providers to maintain efficient schedules and educated patients on treatment plans, coverage, and

Patient Collections Scheduling Documentation Management

Front Desk Receptionist

Van De Walle Family Dentistry

Oct 2020 - Jul 2024 (3 years 9 months)

Prepared the front desk for the workday, checked in patients, created new patient charts, and updated medical histories. Verified insurance, confirmed appointments, and scheduled patients to ensure providers had full schedules. Scanned explanations of benefits into patient charts and handled incoming phone calls, addressing inquiries.

Patient Check In Patient Charting Insurance Confirmation Medical History Updates Scheduling

Front Desk Receptionist

Family Choice Dental

Dec 2019 - Apr 2020 (4 months)

Verified insurance plans and accurately input insurance checks into patient ledgers. Checked in patients and scheduled them for cleanings and necessary treatments. Checked in clinical cases, sent off lab cases, and provided assistance to doctors with patients requiring extra attention.

Patient Check In Scheduling Doctor Assistance

Receptionist

Dental and Orthodontics

Mar 2017 - Aug 2019 (2 years 5 months)

Focused on creating a comfortable environment for patients, especially those with anxiety about dental visits. Scanned documents into patient files, batch-processed procedures for insurance, and ensured treatment plans were reviewed while collecting payments. Confirmed clinical appointments, assisted the treatment coordinator with cases, and managed corporate phone calls to resolve patient concern

Patient Comfort Plan Review

Hostess/Food Runner/To-Go

Clear Springs Restaurant

Jun 2015 - Feb 2017 (1 year 8 months)

Interacted with customers to accommodate their needs and supported servers by delivering food. Managed to-go orders efficiently. Was promoted to the To-Go position, enhancing multitasking abilities.

Multitasking Customer Service