Elizabeth Torrey
@elizabethtorrey
Dedicated Front Desk Coordinator focused on enhancing patient experiences.
What I'm looking for
With over 25 years of customer service experience, I have honed my skills in patient relations and office management. My journey in the dental field began as a Dental Office Manager, where I developed a keen understanding of the intricacies involved in managing a dental practice. I have successfully coordinated front desk operations at various dental offices, ensuring a seamless experience for patients.
At Advanced Dental Care and Aesthetic & Reconstruction Dental, I implemented patient treatment plans and managed billing disputes, which significantly improved the overall patient experience. My efforts led to a remarkable 62% increase in revenue through effective scheduling and diligent collections. I take pride in my ability to resolve patient concerns and foster a welcoming environment that encourages patient loyalty.
Experience
Work history, roles, and key accomplishments
Front Desk Coordinator
Advanced Dental Care
Jan 2018 - Present (7 years 6 months)
Checked in patients by verifying up-to-date information and insurance details. Addressed patient comments or concerns and settled insurance disputes. Implemented and presented patient treatment plans and contracts.
Front Desk Coordinator
Aesthetic & Reconstruction Dental
Jan 2017 - Present (8 years 6 months)
Managed patient check-ins, verified insurance information, and resolved patient inquiries. Handled collections, monthly statements, and company billing disputes. Participated in hiring processes and business decision-making.
Dental Office Manager
Lakeshore Dental Asst.
Jan 2015 - Present (10 years 6 months)
Responsible for increasing revenue by 62% through efficient case scheduling and diligent collections. Negotiated insurance fee schedules and managed all aspects of dental office operations. Oversaw patient relations and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Elizabeth hasn't added their education
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