Serena Darko

I am a dedicated customer support professional with experience in remote customer service, sales outreach, and on-site customer relations. I combine strong communication skills with meticulous data entry and analysis to ensure high accuracy and reliable customer outcomes.

My roles have included appointment setting, social media management, B2B correspondence, cold-calling and email outreach, and operational responsibilities such as opening/closing, inventory tracking, and cash monitoring. I have consistently delivered organized, client-focused service across contract and in-person positions.

As a collaborative leader, I served as a group representative during my university studies and produced study guides that supported classmates' success. I seek to contribute my attention to detail, problem-solving, and relationship-building to teams that value accuracy and excellent customer experiences.