Open to opportunities

Christabelle Boateng

@christabelleboateng

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Detail-oriented professional with 8+ years in customer service.

Ghana

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a detail-oriented and adaptable professional with over 8 years of experience in customer service, virtual administrative support, and high-accuracy data entry across remote and hybrid work environments. My expertise lies in managing client communications, handling confidential information, and supporting global teams through virtual platforms. I am currently expanding my skill set through AI-focused training to further enhance my digital fluency.

In my recent role as a Data Entry & Research Associate at 60Decibels, I have successfully entered and validated large volumes of survey data with high accuracy while conducting phone and online interviews for global research projects. My experience as a Channel Sales Manager and Administrative Support at Rhema Systems has honed my ability to provide administrative and client-facing support both virtually and in-person, coordinating tender submissions and organizing corporate programs.

Additionally, my role as a Social Media Analyst has allowed me to manage and analyze the company’s social media performance, creating content and handling customer queries. I am passionate about leveraging my skills to contribute positively to a dynamic team and am eager to take on new challenges that allow for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Data Entry & Research Associate

Current

60Decibels

Aug 2021 - Present (3 years 9 months)

Entered and validated large volumes of survey data with high accuracy. Conducted phone and online interviews for global research projects. Collaborated with international teams remotely to meet project deadlines.

Data Entry Remote Collaboration Research

Channel Sales Manager | Administrative Support

RhemaSystems

Jul 2019 - Present (5 years 10 months)

Provided administrative and client-facing support virtually and in-person. Coordinated tender submissions and official correspondence. Organized online and onsite corporate programs and client engagements.

Administrative Support Client Management Client Engagement

Social Media Analyst

RhemaSystems and Associates Ltd

Mar 2016 - Present (9 years 2 months)

Managed and analyzed the company’s social media performance. Created and scheduled content, handling customer queries via direct messages. Assisted in digital campaigns and customer feedback analysis.

Social Media Management Content Creation Customer Feedback Analysis

Customer Care Representative

Vodafone Ghana

Sep 2015 - Present (9 years 8 months)

Handled customer inquiries and grievances through calls and in-person visits. Documented service issues and ensured follow-up resolutions.

Customer Service Grievances Customer Support

Personal Assistant to CEO

Staces Limited

Sep 2014 - Present (10 years 8 months)

Managed the CEO’s schedule, organized virtual meetings, and supported various office tasks. Provided comprehensive administrative assistance to ensure smooth operations.

Scheduling Administrative Assistant Task Management

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, AI Career Essentials

Completed the AI Career Essentials program, focusing on fundamental artificial intelligence concepts and their practical applications. Developed skills relevant for enhancing digital fluency in an AI-driven landscape.

University of Cape Coast

Bachelor of Education (Sciences), Family & Consumer Sciences

Obtained a Bachelor of Education with a specialization in Family and Consumer Sciences. The curriculum provided comprehensive knowledge in various scientific and practical aspects related to family and consumer well-being.