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Sharlene Wrighton

@sharlenewrighton

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Compassionate psychology graduate student passionate about mental health.

United States

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What I'm looking for

I am looking for a role that allows me to support mental health, offers hands-on experience, and fosters professional growth.

I am a dedicated psychology graduate student currently pursuing my master's degree at Bellevue University, with an expected graduation in 2025. My academic background is complemented by a Bachelor of Science in Psychology from Queens College, where I developed a strong foundation in understanding human behavior and mental health. I am passionate about promoting mental health and supporting individuals on their journey to healing and personal growth.

With over a decade of experience in customer service and healthcare administration, I have honed my skills in empathetic communication, active listening, and solution-focused problem-solving. My professional journey includes roles such as a Medical Receptionist and a Customer Sales Representative, where I have consistently demonstrated my commitment to client well-being and effective support in various environments. I am eager to contribute my strengths to a clinical counseling practicum, gaining hands-on experience in a therapeutic setting while deepening my understanding of evidence-based practices.

Experience

Work history, roles, and key accomplishments

Customer Sales Representative

Comcast

Jun 2022 - Present (3 years)

Built rapport with clients to understand their needs and offer appropriate solutions, managing customer accounts and exceeding monthly sales goals. Delivered empathetic support to a diverse customer base.

Customer Retention CRM Systems Cold Calling Sales Pipeline Management Product Knowledge Order Processing Time Management

Collections Specialist

American Credit Acceptance

Jul 2020 - Present (4 years 11 months)

Conducted inbound and outbound calls with empathy and professionalism, assisting clients in resolving financial issues through customized payment plans. Managed debt collection and account recovery processes.

Debt Collection Account Recovery CRM Software Dispute Resolution Communication Documentation

Medical Receptionist / Front Desk

The Pediatric Center of Stone Mountain

Oct 2019 - Present (5 years 8 months)

Greeted and supported patients and families in a healthcare environment, verifying insurance and scheduling appointments. Assisted with patient records, maintained confidentiality in compliance with HIPAA, and supported pediatric providers in delivering compassionate care.

Scheduling HIPAA Customer Service Medical Terminology Communication Collaboration

Clerical Assistant

Kings County Hospital

Jan 2017 - Present (8 years 5 months)

Scheduled patient appointments and verified insurance details, handling sensitive health-related information with confidentiality. Assisted medical staff with administrative tasks and patient coordination.

Data Entry Microsoft Office Confidentiality Team Collaboration Calendar Management Customer Service

Call Center Representative

RUI

Jan 2015 - Present (10 years 5 months)

Resolved customer concerns with a focus on active listening and de-escalation techniques. Provided comprehensive customer service and support, managing call handling and multitasking effectively.

Customer Service Conflict Resolution CRM Software Order Processing Account Management Problem Solving Team Collaboration Time Management

Office Manager

IBC

May 2013 - Present (12 years 1 month)

Managed office workflow, team coordination, and client relations, developing strong leadership and multitasking skills. Oversaw office administration and operations, including budgeting and scheduling.

Team Leadership Budgeting Scheduling Vendor Management Process Improvement Microsoft Office Suite Records Management Confidentiality

Logistic Leader

Target

Feb 2008 - Present (17 years 4 months)

Possessed a deep understanding of Target's chargeback policies and compliance requirements, efficiently analyzing, disputing, and resolving chargebacks. Applied supply chain and logistics knowledge to prevent errors and implement process improvements.

Supply Chain Logistics Chargebacks Data Analysis Communication ERP Systems Leadership Process Improvement

Education

Degrees, certifications, and relevant coursework

Bellevue University

Master of Science, Psychology

Currently pursuing a Master of Science in Psychology, building a strong foundation in psychological principles and practices. Expected to graduate in 2025, focusing on advanced studies in the field.

Queens College (CUNY)

Bachelor of Science, Psychology

Completed a Bachelor of Science in Psychology, gaining a comprehensive understanding of psychological theories and research methods. Graduated in May 2018, establishing a strong academic foundation in the field.