Sharlene Wrighton

Built rapport with clients to understand their needs and offer appropriate solutions, managing customer accounts and exceeding monthly sales goals. Delivered empathetic support to a diverse customer base.

Conducted inbound and outbound calls with empathy and professionalism, assisting clients in resolving financial issues through customized payment plans. Managed debt collection and account recovery processes.

Greeted and supported patients and families in a healthcare environment, verifying insurance and scheduling appointments. Assisted with patient records, maintained confidentiality in compliance with HIPAA, and supported pediatric providers in delivering compassionate care.

Scheduled patient appointments and verified insurance details, handling sensitive health-related information with confidentiality. Assisted medical staff with administrative tasks and patient coordination.

Resolved customer concerns with a focus on active listening and de-escalation techniques. Provided comprehensive customer service and support, managing call handling and multitasking effectively.

Managed office workflow, team coordination, and client relations, developing strong leadership and multitasking skills. Oversaw office administration and operations, including budgeting and scheduling.

Possessed a deep understanding of Target's chargeback policies and compliance requirements, efficiently analyzing, disputing, and resolving chargebacks. Applied supply chain and logistics knowledge to prevent errors and implement process improvements.

Currently pursuing a Master of Science in Psychology, building a strong foundation in psychological principles and practices. Expected to graduate in 2025, focusing on advanced studies in the field.

Completed a Bachelor of Science in Psychology, gaining a comprehensive understanding of psychological theories and research methods. Graduated in May 2018, establishing a strong academic foundation in the field.