At Western Governors University, I guide students through enrollment, academic, licensure, and certification requirements. I assess pathways and help students select programs and complete the steps they need.
I serve as a subject matter expert for enrollment processes, mentor and train staff, and work across teams to resolve complex cases. I also use reports and performance information to identify issues and recommend workflow improvements.
At Lincoln University, I supported student services and maintained student records, transcripts, and licensure documentation. I also provided one-on-one guidance on educational pathways and coordinated seminars and program operations.
