Open to opportunities

Sentie Sivananthan

@sentiesivananthan

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Enthusiastic IT Engineer with over 8 years of experience.

Netherlands

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What I'm looking for

I am looking for a dynamic role in IT where I can leverage my skills in support and user management, while contributing to a collaborative team environment.

My name is Sentie, and I am currently working on a project basis at NautaDutilh. I am an enthusiastic and experienced IT Engineer, available for various IT assignments. My proactive attitude and sound judgment, combined with my enthusiastic work ethic, make me a pleasant colleague. I excel at connecting with people from diverse disciplines and serving as a bridge between clients, technology, and suppliers.

Throughout my career, I have gained over 8 years of experience in different organizations, where I have successfully completed several relevant training programs. My core competencies include providing support and coordination at the Service Desk, managing incidents, and ensuring effective communication during major incidents. I am skilled in user management, hardware and software support, and maintaining IT landscapes, including Windows Server, Microsoft 365, and various management tools.

Experience

Work history, roles, and key accomplishments

Current

ICT Officer, ICT Service Delivery

Current

NautaDutilh

Mar 2022 - Present (3 years 4 months)

Provided comprehensive IT support to users both on-site and remotely across multiple international locations, including Amsterdam, Brussels, London, Luxembourg, New York, and Rotterdam. Coordinated major incidents, managed security incidents like phishing emails, and escalated issues to external vendors.

TOPdesk IManage Active Directory SCCM Windows 10 TopDesk

ICT Consultant

Actief Advieshulpverlening

Aug 2022 - Sep 2022 (1 month)

Executed and implemented a mail and domain migration project to Office 365/Microsoft IT. Provided ICT consulting services for the social assistance organization.

Microsoft Azure Office 365 Windows

Skilled Service Desk Analyst

Varo Energy B.V

Aug 2020 - Mar 2022 (1 year 7 months)

Handled 1st, 2nd, and 3rd line user inquiries and incidents via phone, email, and in-person. Performed user management in Active Directory, including account creation, unlocking, disabling, and password resets.

Windows 10 Office 365 Topdesk ServiceNow SCCM Active Directory TopDesk

Support/Desktop Engineer

Sint Maartenskliniek

Aug 2019 - Jun 2020 (10 months)

Managed 1st and 2nd line user questions and incidents, troubleshooting issues related to printers, desktops, laptops, and MS Office. Performed user management in Active Directory and provided remote support.

Windows 10 Office 365 MS Office Topdesk SCCM Active Directory TopDesk

Floorwalker

Ministerie van Economische Zaken en Klimaat

Apr 2019 - Apr 2019 (0 months)

Provided on-site support to users for email installation on various machines. Explained the usage of Office 365 during a migration project.

Office 365

System Administrator

Calvijn College

Apr 2019 - Jul 2019 (3 months)

Served as a System Administrator, handling 1st and 2nd line incidents. Managed user accounts in Active Directory, configured laptops/desktops, and provided hardware/software support for MS Office and internal applications.

Windows 10 Office 365 MS Office Topdesk Active Directory SCCM TopDesk

Customer Support Technician (Mentor)

Fujitsu Technology Services BV

Apr 2018 - Apr 2019 (1 year)

Handled approximately 40 calls daily, registering incidents in ServiceNow according to ITIL procedures. Trained and mentored new agents, controlled ticket quality, and developed reports for the team leader.

ServiceNow ITIL Office 365 Active Directory Citrix SCCM

Servicedesk Support Engineer

Jan de Rijk Logistics

Feb 2017 - Jun 2017 (4 months)

Provided support to approximately 2000 end-users as a Support Engineer on the IT service desk. Resolved 1st-line incidents related to the KA environment using remote assistance software.

ServiceNow ITIL MSRA (Remote Desktop)MS Office Citrix Active Directory Windows 10 Office 365

Education

Degrees, certifications, and relevant coursework

Hogeschool Rotterdam

HBO ICT Service Management, ICT Service Management

Completed a higher professional education program focused on ICT service management. Gained knowledge and skills relevant to managing IT services effectively.

Zadkine College

Mbo-niveau 4, Vestigingsmanager Groothandel

Achieved a vocational education diploma at level 4, specializing in wholesale branch management. Developed skills in business operations and management.

Florijn College

MBO-niveau 3, Commercieel medewerker binnendienst

Obtained a vocational education diploma at level 3, with a focus on commercial internal sales. Acquired foundational knowledge in sales and customer relations.