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SenDrizzy User

@sendrizzyuser

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Help desk specialist delivering troubleshooting support and trusted customer care.

Serbia

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What I'm looking for

I’m looking for an IT support role where I can combine Level 1 troubleshooting, customer care, and SLA-focused incident handling—working with a team that values clear communication and fast, reliable resolution.

I’m Andrija Bogicevic, an IT support and Help Desk specialist from Serbia (Belgrade). With training as an electrotechnician and a strong customer-first mindset, I aim to keep work organized and solutions practical.

At NCR Voyix (Help Desk Specialist, 2023-2025), I handled Level 1 customer inquiries for Walmart services and products. I provided troubleshooting support for software programs and hardware, helping Walmart associates resolve issues while maintaining satisfaction and trust.

Currently at NCR Atleos (Customer service specialist, 2025- ongoing), I provide technical support for ATM systems for banking clients across Canada and the United States. I monitor and manage incidents through AMS tools, diagnose and resolve hardware and software problems, coordinate with field technicians and third-party vendors, and ensure SLA compliance by prioritizing critical incidents.

Experience

Work history, roles, and key accomplishments

Current

Customer service specialist

Current

Ncr Atleos

Jan 2025 - Present (1 year 7 months)

Provided technical support for ATM systems for banking clients across Canada and the United States, including diagnosing and resolving hardware and software issues. Monitored incidents via AMS tools and coordinated with field technicians and third-party vendors to meet SLA requirements.

ATM Support ATM Management System hardware troubleshooting Cash Dispenser Troubleshooting Card Reader Troubleshooting Ticketing Systems Email Support Phone Support SLA Vendor coordination Field Technician

Help Desk Specialist

Ncr Voyix

Jan 2023 - Jan 2025 (2 years)

Provided level 1 customer care and troubleshooting support for software programs and hardware issues for Walmart-related products and services. Handled a variety of customer inquiries and issues while balancing technical support with customer service.

Customer Service hardware troubleshooting Troubleshooting

Resolution specialist

Ikea

Jan 2025 - Present (1 year 7 months)

Served as a remote resolution specialist, focusing on clear communication and guiding customers through questions related to products, services, and the shopping experience. Ensured customer satisfaction during customer interactions.

Remote Customer Support Customer Satisfaction