Stefan Pantic
@stefanpantic
I resolve retail IT incidents across POS, hardware, software, and networks.
SerbiaWhat I'm looking for
At NCR Voyix, I support 600+ US retail locations, resolving 15–30 IT tickets per shift across POS systems, payment terminals, store servers, computers, printers, and network equipment.
Recently promoted to Service Desk L2, I handle priority triage, collaborate with technicians and vendors, document incidents in ServiceNow, and build deeper skills in system administration, networking, and web development.
Experience
Work history, roles, and key accomplishments
Service Desk Agent L2
NCR Voyix Corp.
Aug 2026 - Present (1 month)
Promoted to Level 2 in recognition of technical proficiency, consistent SLAs, and strong ticket management in ServiceNow. Transitioning into advanced Tier-2 responsibilities, preparing to handle complex hardware, network, and software escalations.
Service Desk Agent L1
NCR Voyix Corp.
Jul 2024 - Aug 2026 (2 years 1 month)
Process and resolve 15 to 30 IT support tickets per shift using ServiceNow, handling inbound phone calls via Genesys Cloud while maintaining quick response times for 600+ US locations. Collaborates directly with NCR and 3rd party vendor technicians to resolve hardware, software, and network problems.
Education
Degrees, certifications, and relevant coursework
High School of Mechanical Engineering, Bor
Mechanical Technician, Mechanical Engineering
2013 - 2017
Completed secondary education in mechanical engineering, gaining foundational technical knowledge.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Social media
Skills
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