Dragana Jevtic
@draganajevtic
Help desk technician at NCR Voyix supporting Starbucks LATAM stores and resolving POS hardware and software issues.
SerbiaWhat I'm looking for
At NCR Voyix, I provided L1 technical support to Starbucks stores across Latin America, including Colombia, Uruguay, and Paraguay. I diagnosed and resolved hardware and software issues with POS systems, including thermal printers and card terminals.
I handled escalations to relevant departments and vendors, keeping communication clear and tickets updated to support SLA targets. My work helped minimize operational downtime for stores.
At sporting events, I served as a Team Liaison Officer for international delegations, communicating in Spanish and English and helping address requests involving accommodation, transport, medical support, equipment, and training. I also worked as a public announcer for Crvena zvezda’s women’s and men’s senior teams.
Experience
Work history, roles, and key accomplishments
Event Operations & Team Liaison Officer
Multiple Sporting Events
Jan 2021 - Dec 2025 (4 years 11 months)
Acted as the point person for international delegations, managing communication in Spanish and English and ensuring their requests were addressed by organizers. Handled complex on-site needs such as accommodation, transport, medical help, equipment, and training arrangements to support athletes' performance.
Provided L1 technical support to Starbucks stores across Latin America, covering Colombian, Uruguayan, and Paraguayan markets. Diagnosed and resolved hardware and software issues for POS systems, including thermal printers and card terminals, and handled escalations to meet SLA targets.
Public Announcer
Volleyball Club Crvena Zvezda
Jan 2021 - Dec 2022 (1 year 11 months)
Engaged the audience throughout matches with announcements, updates, and results. Served as a moderator during breaks, managing sponsor promotions, and coordinated with technical crews and event organizers to ensure operational flow.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Bachelor's degree, Spanish language, literature and culture
2018 -
Pursuing studies in Spanish language, literature and culture at the Faculty of Philology, University of Belgrade, ongoing since October 2018.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Job categories
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