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Vuk Stojanovic

@vukstojanovic

Senior Help Desk Representative at NCR Voyix resolving up to 100 support tickets per day with SQL and XML troubleshooting.

Serbia

Message

At NCR Voyix, I resolve up to 100 support tickets per day across email, chat and ticketing systems while meeting SLA targets.

I use SQL to investigate account and data issues, verify records and identify root causes. I also analyze XML and use Excel to diagnose and report on issues.

I troubleshoot account and software problems, document cases, and escalate complex issues with clear findings. I use AI tools to summarize cases and draft customer responses, verifying the outputs before use.

Experience

Work history, roles, and key accomplishments

Current

Senior Help Desk Representative

Current

NCR Voyix

Aug 2024 - Present (2 years 3 months)

Independently resolve up to 100 tickets per day across email, chat and ticketing systems. Meet SLA targets for response and resolution times, and use SQL and XML to investigate and resolve account and data issues.

SQL XML Excel Troubleshooting Data Analysis AI Tools Customer Support Ticketing Systems