Open to opportunities

Dayron Delgado

@dayrondelgado

Detail-oriented Technical Support Specialist focused on resolving complex issues and delivering excellent customer experiences.

Serbia

Message

What I'm looking for

I’m looking for a technical support or customer experience role where I can troubleshoot end-to-end, collaborate with engineering, and follow clear processes (like ITIL) while delivering accurate, high-quality support in an international environment.

I’m a technical and customer support professional currently pursuing a degree in Software & Data Engineering, with hands-on experience helping users in international, customer-facing environments. In my current role as a Technical Support Agent, I provide support using HTML, CSS, and JS to troubleshoot issues in form creation, integrations, workflows, and data collection.

Previously, I worked as an L2 Global technical support specialist for Self-Checkout (SCO) systems, where I diagnosed and resolved complex hardware, software, and network issues. I escalated critical incidents, collaborated with L1 teams and engineering, and maintained detailed incident documentation while following ITIL-based processes.

My background also includes compliance and collections work, along with customer experience support for visa-related inquiries, where I focused on clear guidance and smooth outcomes. I bring strong communication, organization, and ethical problem-solving—plus a proactive mindset for delivering stable, high-quality experiences.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Jotform Inc

Feb 2025 - Present (1 year 5 months)

Provided technical assistance to users of Jotform’s online form builder, resolving issues related to form creation, integrations, workflows, and data collection. Troubleshot technical problems and supported a smooth user experience while maintaining quality and accuracy standards.

HTML CSS JavaScript Technical Troubleshooting Customer Support Forms Integration Support Data Collection Troubleshooting

Global SCO L2

NCR Voyix

Aug 2024 - Feb 2025 (6 months)

Delivered second-level (L2) technical support for NCR Voyix Self-Checkout (SCO) systems in a global environment. Diagnosed and resolved hardware, software, and network issues, escalated critical incidents, and worked with L1 and engineering teams to minimize downtime.

L2 Technical Support hardware troubleshooting Network Troubleshooting Incident Escalation System Stability

Compliance Representative

BIM Solutions

Sep 2023 - Aug 2024 (11 months)

Enforced compliance and maintained detailed records related to collections activities. Supported responsibilities with strong communication, organizational skills, and a proactive problem-solving approach.

Compliance Collections Record keeping Communication Skills Organizational Skills Problem Solving

Customer Experience Representative

Mplus Serbia

Feb 2022 - Sep 2023 (1 year 7 months)

Provided customer support for a project handling American visas, guiding individuals with visa-related information and assistance. Supported applicants through parts of the visa application process with a focus on customer satisfaction.

Customer Support Customer Satisfaction Visa Support Guidance

Dispatcher

Wersirius D.o.o

Sep 2021 - Feb 2022 (5 months)

Dispatched for an American trucking company to help ensure smooth operation of its transportation network. Coordinated between truck drivers, customers, and other logistics stakeholders.

Transportation Coordination