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Senamile Mvemve

@senamilemvemve

Virtual Assistant | Customer Service & Support | | Data Entry Specialist

South Africa
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Struggling with handling customer inquiries, or organizing your data? As a Virtual Assistant with expertise in Customer Support and Admin Support, I help businesses streamline operations and increase efficiency!

Why Choose Me?

✅ Customer Service & Technical Support – Trained in email, chat, and ticket handling with practical experience from job simulations in Tourism & Technical Support industries.

✅Inbound Sales & CRM – HubSpot Certified in sales strategies, lead management, and customer relationship management. Skilled in tracking interactions and nurturing leads.

✅ Virtual Assistance & Data Entry Skills – I provide essential administrative support, including:

Email & Calendar Management

Appointment Scheduling

Spreadsheet & Database Management

Accurate & Organized Data Entry

✅ Reliable & Deadline-Oriented – I ensure accuracy, organization, and timely completion of tasks.

✅ Always Learning – Currently upskilling in data analytics to expand my capabilities.

How Can I Help You?

Customer Support & Helpdesk Assistance – Live chat, email, and ticket support to ensure customers receive the best service quick issue resolution and customer satisfaction.

Inbound Sales & CRM Support – Tracking customer interactions, nurturing leads, and boosting conversions.

Virtual Assistance & Admin Support – Organizing emails, calendars, spreadsheets, and databases to keep your operations efficient.

Data Entry & Organization – Accurate and well-structured data management for better business decisions.

Experience

Work history, roles, and key accomplishments

City of Moreton Bay logoCB

Customer Support Job

Dec 2024 - Dec 2024 (0 months)

Completed a job simulation that provided insight into what it's like to work as an Information and Booking Officer in the tourism industry.
How to appropriately deal with disappointed customers in line with the company's policies and booking terms.

Datacom logoDA

Service Desk Job

Dec 2024 - Dec 2024 (0 months)

Completed a job simulation involving IT support and incident management
Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess impact and
urgency across multiple client tickets.

Education

Degrees, certifications, and relevant coursework

University of Free-State logoUF

University of Free-State

Bachelor Of Social Science , Industrial Psychology & Psychology

2021 -

Tech stack

Software and tools used professionally

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Senamile Mvemve - Customer Support Job - City of Moreton Bay | Himalayas