Open to opportunities

EVLENDA MOLOTO

@evlendamoloto

Message

Enthusiastic individual seeking an entry-level customer support role.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow within a supportive team, where I can enhance my skills and contribute to exceptional customer experiences.

I am an enthusiastic and tech-savvy individual dedicated to delivering exceptional customer service. With a strong foundation in communication and problem-solving, I strive to build lasting relationships with customers while maintaining a positive brand image. My experience as a Virtual Assistant has equipped me with the skills to handle inquiries and resolve issues efficiently, ensuring customer satisfaction.

Currently pursuing a B.Ed in Computer Science, I am eager to grow within a dynamic team and continuously improve my service quality and communication skills. I am committed to exceeding customer expectations and contributing to a company's success through my dedication and professionalism. I believe that my proactive approach and ability to learn quickly will make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Freelance

Jan 2024 - Dec 2024 (11 months)

Managed client and customer emails, scheduled meetings, and handled calendars. Assisted with basic customer issues, follow-ups, and organized digital files and task lists.

Calendar Management Customer Support Data Entry

Shop Assistant

Kutuz Kota

Jan 2020 - Dec 2020 (11 months)

Assisted customers with product inquiries, purchases, and returns, while calmly handling complaints and finding quick solutions. Maintained stocked shelves, informed customers about product availability, and built positive relationships.

Customer Service Communication Inventory Management Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Central University of Technology

Bachelor of Education, Computer Science

Activities and societies: Major: Computer Applications Technology, Information Technology

Currently pursuing a Bachelor of Education with a major in Computer Science. Focusing on Computer Applications Technology and Information Technology.

Mmadikana Secondary School

Matric, General Studies

Activities and societies: Relevant subjects: Mathematics, Physical Sciences, Life Sciences, Geography, English (FAL), Sepedi (HL), Life Orientation

Completed secondary education with a focus on Mathematics, Physical Sciences, and Life Sciences. Developed foundational knowledge in various academic disciplines.