Senait I
@senaiti
Experienced enablement leader with a focus on training and coaching.
What I'm looking for
I am a seasoned professional with over 15 years of experience in enablement, training, leadership, and program management across various sectors including SaaS, higher education, and hospitality. My expertise lies in designing and delivering engaging learning experiences that drive organizational success. I have a proven track record of leading end-to-end programs, from content ideation to delivery and evaluation, consistently achieving significant improvements in program effectiveness.
Throughout my career, I have utilized data analysis to identify performance gaps and implement strategic changes, resulting in a 25% increase in overall program effectiveness. My roles have included Senior Global Enablement Program Manager at PagerDuty, where I developed comprehensive learning strategies and saved the organization $500K through effective enablement solutions. I am passionate about coaching and leadership development, currently delivering executive coaching to professionals across industries, helping them navigate career transitions and achieve their goals.
Experience
Work history, roles, and key accomplishments
Executive Coach
Private Practice & University of Toronto
Oct 2023 - Present (1 year 7 months)
Deliver executive and career coaching to professionals across industries, supporting leadership development through structured coaching frameworks and ICF-aligned methodologies. Apply coaching models to help clients navigate change and achieve meaningful results.
Senior Global Enablement Program Manager
PagerDuty
Oct 2021 - Feb 2023 (1 year 4 months)
Managed end-to-end enablement programs for Revenue teams, developing learning strategies and evaluating training effectiveness. Collaborated with cross-functional teams to align initiatives with organizational goals, saving the organization $500K through data-driven solutions.
Manager of Customer Success & Enablement
Jonas Software
Jan 2020 - Oct 2021 (1 year 9 months)
Led a team of Customer Success Managers, improving performance by 20% through training and evaluations. Managed enablement programs and collaborated with stakeholders to align customer success initiatives with business objectives.
Professor, Travel Services Management Diploma
Humber College
Sep 2017 - Jan 2020 (2 years 4 months)
Designed and delivered lectures on consultative sales and exceptional service. Provided one-on-one coaching to students and conducted assessments to enhance their performance.
Small Business Owner
The Travel Link
Sep 2014 - Dec 2019 (5 years 3 months)
Drove business growth through lead generation and client relationship management, resulting in a 20% increase in client acquisition. Oversaw operational and financial tasks to ensure sustainability.
Education
Degrees, certifications, and relevant coursework
University of Toronto
Executive Coaching Certification, Coaching
2024 - 2025
Pursuing an Executive Coaching Certification, focusing on advanced coaching techniques and leadership development to enhance professional coaching practices.
Prosci
Certified Change Practitioner, Change Management
2021 - 2022
Achieved certification as a Certified Change Practitioner, focusing on change management methodologies and practices to support organizational transitions.
Humber College
Teaching Effectiveness Certificate, Education
2019 - 2019
Completed a Teaching Effectiveness Certificate, which provided training in effective teaching strategies and assessment methods for higher education.
Humber College
Teaching Effectiveness Certificate, Education
2017 - 2019
Earned a Teaching Effectiveness Certificate, enhancing skills in educational delivery and instructional design, applicable in higher education settings.
University of Alberta
Bachelor of Commerce, Commerce
2002 - 2006
Completed a Bachelor of Commerce program, focusing on business principles and practices, which provided a solid foundation for a career in various sectors including SaaS and hospitality.
Availability
Location
Authorized to work in
Job categories
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