Open to opportunities

Inioluwa User

@inioluwauser

Message

Customer Support Specialist delivering clear guidance and fast issue resolution.

Germany

Message

What I'm looking for

I’m looking for a part-time remote customer support role where I can handle email/live chat, resolve issues quickly, and translate complex product details into clear guidance—while keeping accurate records and collaborating smoothly with a team.

I’m a detail-oriented Customer Support Specialist with experience handling customer inquiries, resolving issues, and providing product guidance in fast-paced environments. I’m confident communicating clearly across email, phone, and live chat while building positive customer relationships.

In my recent sales associate role, I handled daily customer inquiries and delivered product support both in-person and by phone. I explained technical solar equipment in simple, customer-friendly language and resolved problems efficiently to ensure high satisfaction and repeat business.

I also bring strong administrative and remote-work capabilities. I managed email correspondence, scheduled meetings, coordinated tasks, assisted with quotations and service questions, and maintained accurate records using Excel and digital tools.

Earlier, I completed an internship focused on debugging and troubleshooting hardware and software, installation of applications, and supporting configuration and repair. That hands-on problem-solving background strengthens how I approach customer issues with patience, accuracy, and clear next steps.

Experience

Work history, roles, and key accomplishments

Sales Associate

Citadel Oracle Concept

Jun 2024 - Mar 2025 (9 months)

Handled daily customer inquiries and provided product support in-person and by phone, resolving issues to maintain high customer satisfaction and repeat business. Explained technical solar equipment in clear, customer-friendly language and kept organized records of interactions and product updates.

Customer Support Phone Support Product Support Troubleshooting Relationship Building Record keeping Data Management Solar Equipment

Assistant

Paul Thompson and Co

Aug 2023 - Jan 2024 (5 months)

Managed email correspondence and responded to client inquiries promptly, supporting customers with quotations and service-related questions. Scheduled meetings, coordinated tasks for smooth operations, and maintained accurate records using Excel and digital tools.

Email Support Administrative Support Scheduling Client Communication Excel Record keeping Digital Tools Client Inquiries

Intern

Citadel Oracle Concept

Sep 2021 - Dec 2021 (3 months)

Conducted debugging and troubleshooting of hardware components and software applications, installing applications on computer systems. Assisted with configuration and repair of computer systems and supported testing while working with customers to determine needed hardware or software changes.

Installation Debugging System Configuration Testing Technical Support

Education

Degrees, certifications, and relevant coursework

University of Freiburg

Master of Science, Sustainable Systems Engineering

2025 -

Master of Science in Sustainable Systems Engineering at the University of Freiburg (in progress) since October 2025.

Olabisi Onabanjo University

Bachelor of Engineering, Computer Engineering

2017 - 2023

Grade: Second class upper division (GPA: 4.26/5.00)

Activities and societies: Thesis: Implementation of a Fingerprint-Based Examination Eligibility System.

BEng in Computer Engineering at Olabisi Onabanjo University (October 2017–May 2023), graduating second class upper division (GPA 4.26/5.00). Thesis: Implementation of a Fingerprint-Based Examination Eligibility System.