Dominika Martin
@dominikamartin
Experienced customer service specialist skilled in empathetic support and process-driven problem solving.
GermanyWhat I'm looking for
I am a dedicated customer service professional with over four years of experience supporting diverse customer groups across remote roles. I bring strong empathy, a structured approach, high adaptability and a motivation for continuous professional growth.
My background includes roles in customer service and logistics administration, where I managed customer interactions, scheduled specialised transport services, and supported payment-platform customers. I consistently focus on clear communication, reliability and improving customer outcomes.
Experience
Work history, roles, and key accomplishments
Handled customer care and scheduled transport appointments for severely disabled clients in a remote call-center role, ensuring accurate bookings and compassionate service.
Kundenservicemitarbeiterin
Foundever
Mar 2022 - Oct 2023 (1 year 7 months)
Provided customer service for Klarna in a remote role, handling inquiries and resolving issues to maintain high customer satisfaction over a 19-month period.
Speditionskauffrau
DSL GmbH Nürnberg
Aug 2018 - Mar 2021 (2 years 7 months)
Managed logistics and freight administration tasks at a shipping company, coordinating shipments and documentation to support on-time deliveries.
Education
Degrees, certifications, and relevant coursework
Georg-Holzbauer-Mittelschule
Mittlere Reife, General Education
2011 - 2013
Completed Mittlere Reife at Georg-Holzbauer-Mittelschule in Nürnberg from 02/2011 to 06/2013.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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