Open to opportunities

Dominika Martin

@dominikamartin

Message

Experienced customer service specialist skilled in empathetic support and process-driven problem solving.

Germany

Message

What I'm looking for

I seek a customer-focused role where I can use empathy and process skills to solve problems, grow professionally, and support a collaborative, service-oriented team.

I am a dedicated customer service professional with over four years of experience supporting diverse customer groups across remote roles. I bring strong empathy, a structured approach, high adaptability and a motivation for continuous professional growth.

My background includes roles in customer service and logistics administration, where I managed customer interactions, scheduled specialised transport services, and supported payment-platform customers. I consistently focus on clear communication, reliability and improving customer outcomes.

Experience

Work history, roles, and key accomplishments

Call Agent Kundenbetreuung

Telus

Oct 2023 - Sep 2025 (1 year 11 months)

Handled customer care and scheduled transport appointments for severely disabled clients in a remote call-center role, ensuring accurate bookings and compassionate service.

Call Center Scheduling Customer Care Multilingual Communication CRM Remote Work

Kundenservicemitarbeiterin

Foundever

Mar 2022 - Oct 2023 (1 year 7 months)

Provided customer service for Klarna in a remote role, handling inquiries and resolving issues to maintain high customer satisfaction over a 19-month period.