Open to opportunities

Semilogo Adeoye

@semilogoadeoye

Customer Support & Technical Troubleshooting specialist delivering fast, empathetic resolutions in remote SLA environments.

Nigeria

Message

What I'm looking for

I’m looking for a remote, high-impact support role where I can own technical troubleshooting, improve workflows, and deliver empathetic, SLA-driven outcomes with strong tools like Zendesk/HubSpot and a collaborative team mindset.

I’m a Google IT Support–certified Remote Customer Support and Technical Support Specialist with 3+ years of experience supporting global users across chat, email, and remote platforms in high-volume, SLA-driven environments. I troubleshoot connectivity, login, activation, and mobile app issues, aiming for speed, clarity, and first-contact resolution—often maintaining 95%+ FCR.

From ModSquad, I handled 100+ weekly support tickets while processing eligible refund requests and reducing repeat inquiries through workflow improvements. At COINCLAN OÜ, I supported regulated crypto clients with high-stakes account and payment issues, improving resolution times, reducing transaction errors by 30%, and supporting KYC/AML verification; I also bring CRM-driven customer experience support experience from the real estate sector.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Specialist

Current

Modsquad

Jun 2025 - Present (1 year)

Delivered omnichannel, SLA-driven chat and email support for global clients, resolving 100+ weekly tickets and achieving 95%+ first-contact resolution. Processed ~90% of eligible refund cases and reduced repeat inquiries by 10–15% through feedback-based workflow improvements.

Technical Troubleshooting Omni Channel Support Zendesk Mobile App Support Refund Workflows First Contact Resolutions Workflow Optimization

Remote Technical Support Specialist

Coinclan Oü

Jun 2024 - May 2025 (11 months)

Provided high-stakes technical and account support for a regulated crypto exchange/OTC provider, maintaining 97% customer satisfaction across chat and email. Reduced transaction errors by 30% and improved onboarding efficiency by 25% through optimized workflows and KYC/AML support.

Crypto Customer Support Platform Connectivity Troubleshooting Workflow Optimization Customer Satisfaction Cross functional Coordination

Customer Support Specialist (Hybrid)

Joe Etoniru & Associates

Mar 2022 - Apr 2023 (1 year 1 month)

Served as first contact for high-net-worth real estate clients via social media, WhatsApp, email, and phone, maintaining ~98% satisfaction. Increased lead-to-sale conversions by 30% and property inquiries by 40% by managing lead follow-up in HubSpot and Google Sheets.

Client Relationship Management HubSpot CRM Lead Follow Up Escalation Handling Customer Onboarding Support