SSsona sinanaj
@sonasinanaj
Certified English teacher and experienced operational support specialist with strong communication and leadership skills.
AlbaniaWhat I'm looking for
I am a certified English-language professional with a Master’s degree and an official teaching license, combining classroom instruction and online teaching experience. I have taught multiple grade levels, designed curriculum-aligned lesson plans, and assessed student progress to ensure inclusive learning outcomes.
For three years I served as an Operational Expert Level 3 (Senior Advisor) at a major international technology company (NDA), providing advanced customer support, handling escalations, guiding frontline advisors, and driving process improvements to enhance quality and compliance.
I also bring remote support experience as an online English operator and frontline hospitality experience as a receptionist. I am organized, solution-oriented, proficient with common collaboration tools, and open to remote and international opportunities.
Experience
Work history, roles, and key accomplishments
Online English Operator
Eurotrades Security
Jan 2022 - Present (4 years)
Delivered remote English-language support to international clients, ensuring clear communication, professionalism, and accuracy across virtual platforms.
English Teacher
Public School
Jan 2024 - Jan 2025 (1 year)
Taught English across multiple grade levels, designed curriculum-aligned lesson plans, and assessed student progress to improve outcomes and classroom engagement.
Operational Expert Level 3
Major International Technology Company
Jan 2022 - Jan 2025 (3 years)
Provided advanced customer support and handled escalations, guided frontline advisors, and led process improvements to ensure quality, compliance, and high customer satisfaction.
Receptionist
Niovi Boutique Apartments
Jan 2019 - Dec 2019 (11 months)
Welcomed guests, managed reservations, handled inquiries and administrative duties, and strengthened hospitality and communication operations.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Tirana
Master's Degree, English Language
2021 - 2023
Completed a Master's Degree in English Language with focus on advanced language pedagogy and applied linguistics.
UTUniversity of Tirana
Bachelor's Degree, English Language
2017 - 2020
Completed a Bachelor's Degree in English Language covering language proficiency, literature, and teaching methodology.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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