Edona Loku
@edonaloku
Customer service professional and back office specialist focused on results, deadlines, and continuous learning.
What I'm looking for
I bring a strong work ethic, clear communication, and a dedication to excellence that helps me consistently deliver results and meet deadlines. I’m adaptable and collaborative, so I can thrive in diverse team environments while staying proactive with challenges.
In my recent roles, I’ve owned customer-facing service and day-to-day back office support. I handled customer service responsibilities and back office tasks with an emphasis on accuracy, follow-through, and effective coordination.
Before that, I developed commercial and client skills as a Sales Commercial Manager. I also strengthened my people skills through teaching experience as a Pre-school Teacher, which improved my patience, empathy, and ability to communicate clearly with different personalities.
I’m motivated by continuous learning and growth, and I enjoy contributing positively to team success. With strengths in active listening, conflict resolution, and emotional intelligence, I aim to support customers and colleagues while helping projects move forward.
Experience
Work history, roles, and key accomplishments
Customer Service & Back Office
Transcom Digital
Jan 2022 - Jan 2024 (2 years)
Delivered customer service and completed back-office tasks, handling inquiries and supporting daily operations. Applied conflict resolution and emotional intelligence to maintain effective customer interactions.
Pre-School Teacher
Kindergarten Delfinet
Jan 2021 - Jan 2022 (1 year)
Provided pre-school education and classroom support for young children. Used empathy, active listening, and clear communication to support a positive learning environment.
Sales Commercial Manager
LR Health and Beauty
Jan 2020 - Jan 2021 (1 year)
Managed sales commercial activities while following through on customer needs and business deadlines. Collaborated with team members to help deliver results and support ongoing operations.
Education
Degrees, certifications, and relevant coursework
University Luigj Gurakuqi
Education Sciences for Preschool Education
2019 - 2022
Studied Education Sciences for Preschool Education at the University Luigj Gurakuqi from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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