Regae Laroya

I am a compassionate and highly skilled Customer Service Advocate with six years of experience in delivering exceptional service within high-volume healthcare and insurance environments. My journey has been marked by a proven track record of supporting Medicaid and Medicare members, particularly during my roles at Sitel and Teleperformance. I excel in resolving complex member issues, explaining benefits, processing claims, and navigating billing concerns with empathy and precision.

Throughout my career, I have consistently achieved high customer satisfaction scores and maintained strict adherence to HIPAA guidelines. My commitment to service excellence is evident in my ability to handle up to 80 inbound calls daily, ensuring that members fully understand their plan coverage and resolving issues on the first contact whenever possible. I am ready to bring my dedication, professionalism, and member-first focus to Centene, contributing to a team that prioritizes exceptional service delivery.