Selina miller

Provided administrative and client support by answering telephones, troubleshooting issues, filing paperwork, and assisting attorneys as needed. Created court dockets and wrote letters.

Answered phone calls and chats, troubleshot customer issues, and handled order status lookups and cancellations. Wrote incident reports and notified the escalation team when appropriate.

Performed outbound calling and phone-based customer support, including selling funerals and funeral merchandise. Completed related paperwork.

Secured facilities by locking and unlocking buildings, and ensured funds were stored in the safe. Walked customers to vehicles and handled on-site altercations.

Supported property operations by answering telephones, showing apartments, taking rental applications, and running background checks. Managed cleaning and oversaw construction work on apartments.

Handled inbound phone support and troubleshot issues to solve client problems with software. Traveled to client locations to teach software usage and troubleshoot problems.

Developed computer-based training modules for the training office and designed testing materials for employees. Created training modules using TrainerSoft, Paint Shop Pro, and AT&T Voices.

Displayed new merchandise, sold merchandise, and handled money. Rotated opening and closing of registers with co-workers.

Answered telephones and took customers' pizza orders. Occasionally helped create pizzas for customers.

Pursuing a doctorate in education leadership at Liberty University (2019–present). Focused on leadership in education.

Completed an Associates in Applied Sciences in Graphic Communications Technology (2005–2006).

Earned a master’s in instructional design and development (2000–2004).

Completed a Bachelor of Arts in English (1994–1997).