Cadence Underwood - Shift Lead - Duck Donuts | Himalayas
Cadence UnderwoodCU
Open to opportunities

Cadence Underwood

@cadenceunderwood

Enthusiastic professional with expertise in legal support and customer service.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my legal knowledge and customer service skills while providing opportunities for growth and development in a supportive environment.

I am an enthusiastic and detail-oriented professional with extensive experience in customer service, legal support, and administrative functions. My background includes managing operations, training staff, and providing exceptional client service. I am currently advancing my studies in Paralegal and Entrepreneurship, eager to apply my academic knowledge to practical challenges in business and legal settings.

In my role as a PI Case Manager at Ricci Law Firm, I manage personal injury cases from intake to settlement, ensuring timely progression and effective communication with clients and medical providers. My previous experience as a Legal Assistant has equipped me with strong organizational skills and the ability to conduct comprehensive legal research and draft legal documents. I thrive in team-oriented environments and am committed to delivering excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

DD
Current

Shift Lead

Duck Donuts

Jun 2025 - Present (1 month)

Managed daily operations during assigned shifts, including staff oversight, inventory management, and customer service. Trained new employees on operational procedures and company policies, improving team performance and service delivery.

DD

Shift Lead

Duck Donuts

Feb 2023 - Mar 2024 (1 year 1 month)

Managed daily operations during assigned shifts, including staff oversight, inventory management, and customer service. Trained new employees on operational procedures and company policies, improving team performance and service delivery.

BB

Receptionist

Boss Nail Bar

May 2022 - Jul 2022 (2 months)

Coordinated scheduling and facilitated client service to enhance operational efficiency. Managed financial transactions and maintained high standards of client service and office organization.

OS

Server

Outback Steakhouse

May 2022 - Jun 2022 (1 month)

Delivered exceptional customer service, consistently handling guest needs with promptness and courtesy. Supported team members to ensure seamless service and a high-quality dining experience for patrons.

CH

Front of House Team Member

Chick-fil-A

Apr 2020 - May 2022 (2 years 1 month)

Provided superior customer service in a busy restaurant environment, including order processing and cash management. Maintained cleanliness and organization of the dining area, enhancing customer comfort and satisfaction.

Education

Degrees, certifications, and relevant coursework

Pitt Community College logoPC

Pitt Community College

Associate of Science, Entrepreneurship

Currently pursuing an Associate of Science in Entrepreneurship, focusing on business principles and startup strategies. Developing skills in business planning, financial management, and market analysis.

Pitt Community College logoPC

Pitt Community College

Associate of Arts, Arts

Completed an Associate of Arts degree, building a strong foundation in liberal arts and critical thinking. Gained diverse knowledge across various subjects, preparing for further academic and professional pursuits.

JS

Junius H. Rose High School

High School Diploma, General Studies

Obtained a High School Diploma, completing foundational studies in various academic disciplines. Developed essential skills in communication, problem-solving, and teamwork.

Tech stack

Software and tools used professionally

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