Cadence Underwood
@cadenceunderwood
Enthusiastic professional with expertise in legal support and customer service.
What I'm looking for
I am an enthusiastic and detail-oriented professional with extensive experience in customer service, legal support, and administrative functions. My background includes managing operations, training staff, and providing exceptional client service. I am currently advancing my studies in Paralegal and Entrepreneurship, eager to apply my academic knowledge to practical challenges in business and legal settings.
In my role as a PI Case Manager at Ricci Law Firm, I manage personal injury cases from intake to settlement, ensuring timely progression and effective communication with clients and medical providers. My previous experience as a Legal Assistant has equipped me with strong organizational skills and the ability to conduct comprehensive legal research and draft legal documents. I thrive in team-oriented environments and am committed to delivering excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
Shift Lead
Duck Donuts
Jun 2025 - Present (1 month)
Managed daily operations during assigned shifts, including staff oversight, inventory management, and customer service. Trained new employees on operational procedures and company policies, improving team performance and service delivery.
PI Case Manager
Ricci Law Firm
Jul 2024 - Present (1 year)
Managed personal injury cases from intake to settlement, ensuring timely progression. Communicated with clients, medical providers, and insurance companies to gather necessary documentation and updates.
Server/Cashier
Marabella Old World Pizza
Jul 2024 - Jun 2025 (11 months)
Greeted and served customers in a fast-paced restaurant environment, ensuring a positive dining experience. Processed orders accurately and handled cash/card transactions at the register.
Shift Lead
Duck Donuts
Feb 2023 - Mar 2024 (1 year 1 month)
Managed daily operations during assigned shifts, including staff oversight, inventory management, and customer service. Trained new employees on operational procedures and company policies, improving team performance and service delivery.
Legal Assistant
Terence Lee Taylor, Attorney at Law
Apr 2023 - Jul 2024 (1 year 3 months)
Conducted comprehensive legal research and assisted in the drafting of legal documents. Managed case files and contributed to client relationship management through regular updates and interactions.
Receptionist
Boss Nail Bar
May 2022 - Jul 2022 (2 months)
Coordinated scheduling and facilitated client service to enhance operational efficiency. Managed financial transactions and maintained high standards of client service and office organization.
Server
Outback Steakhouse
May 2022 - Jun 2022 (1 month)
Delivered exceptional customer service, consistently handling guest needs with promptness and courtesy. Supported team members to ensure seamless service and a high-quality dining experience for patrons.
Front of House Team Member
Chick-fil-A
Apr 2020 - May 2022 (2 years 1 month)
Provided superior customer service in a busy restaurant environment, including order processing and cash management. Maintained cleanliness and organization of the dining area, enhancing customer comfort and satisfaction.
Education
Degrees, certifications, and relevant coursework
Pitt Community College
Associate of Science, Entrepreneurship
Currently pursuing an Associate of Science in Entrepreneurship, focusing on business principles and startup strategies. Developing skills in business planning, financial management, and market analysis.
Pitt Community College
Associate of Arts, Arts
Completed an Associate of Arts degree, building a strong foundation in liberal arts and critical thinking. Gained diverse knowledge across various subjects, preparing for further academic and professional pursuits.
Junius H. Rose High School
High School Diploma, General Studies
Obtained a High School Diploma, completing foundational studies in various academic disciplines. Developed essential skills in communication, problem-solving, and teamwork.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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