Open to opportunities

Trisha Bailey

@trishabailey

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Researcher and legal-admin professional who delivers accurate, documented investigation support.

United States

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What I'm looking for

I’m looking for a role where I can conduct accurate research, manage documentation, and support legal or operations teams—using verified facts, clear communication, and a calm, empathetic approach to reduce risk and improve outcomes.

I’m a dedicated, highly organized professional with over 20 years of experience across customer service, administrative operations, and specialized research. I’ve built a reputation for exceeding sales goals, managing complex documentation, and resolving difficult situations with empathy and efficiency.

In my recent roles as a Researcher, I conducted preliminary supplier and contractor research and verified notice accuracy to maintain project integrity while investigating missing or unclear data to keep accounts current. I’m currently pursuing Paralegal studies to leverage my strong background in legal administration and investigative research, bringing the same precision and attention to detail to legal work.

Experience

Work history, roles, and key accomplishments

Researcher

Caprenos

Sep 2025 - Jan 2026 (4 months)

Conducted preliminary research for suppliers and contractors on major construction projects. Ensured notice research was accurate and factual to support project integrity.

Supplier Research Notice Accuracy Verification Document Review Research & Analysis Data Validation Construction Support

Researcher

Construction Notice Services Inc.

Mar 2023 - Mar 2025 (2 years)

Served as a primary liaison between material suppliers, contractors, and equipment rental companies. Investigated missing or unclear information to clarify records and maintain accurate accounts.

Missing Data Investigation Client Relationship Management Administrative Research

Service Advisor

Brooklyn Mitsubishi Service Center

Apr 2021 - Dec 2022 (1 year 8 months)

Ranked as a Top 5 salesperson in 2022 and advised customers on protection plans and vehicle needs. Contributed to a 10% increase in sales growth by educating clients and aligning recommendations to customer needs.

Sales Support Customer Education Protection Plan Advising Relationship Building High Volume Customer Communication Upselling

Sales Advisor / Truck Lead

H&M

Jun 2017 - May 2019 (1 year 11 months)

Led merchandising efforts to optimize store marketability and cleanliness. Built rapport with a diverse customer base to support high levels of service satisfaction.

Merchandising Retail Operations Customer Service Relationship Building Team Coordination Visual Merchandising

Digital Life Consultant

Sutherland Global

Jul 2015 - Feb 2017 (1 year 7 months)

Provided remote support and sales consultation for digital services. Delivered high-level customer assistance to resolve inquiries and recommend appropriate solutions.

Remote Customer Support Sales Consultant Troubleshooting Communication Skills Consultative Selling

Support Specialist / Sales Rep

J.C. Penney Company, Inc.

Oct 2009 - Jun 2015 (5 years 8 months)

Managed customer appointments and supported insurance claims and repair warranty status. Coordinated repair-related communication to keep customers informed and resolve requests efficiently.

Appointment Scheduling Claims Support Customer Service High Volume Communication Administrative Support CRM Systems

Legal Administrative Assistant

Fischman & Fischman Law Firm

Aug 2007 - Jun 2009 (1 year 10 months)

Supported lead attorneys with case file management and administrative court preparation. Managed inbound and outbound communications and handled document filing in a fast-paced legal environment.

Case Management Legal Administration Outbound Communications Research Support Fast Paced Office Support