Selene Fatta
@selenefatta
Results-driven sales professional with a proven track record.
CanadaWhat I'm looking for
I am a results-driven sales professional with a demonstrated success in driving revenue growth and exceeding sales targets. My experience includes ranking consistently in the top 10% of sales performance and achieving a remarkable 45% increase in customer retention. I excel in performance coaching and pipeline development, utilizing data-driven strategies to enhance team quota attainment by 20%.
Currently, I serve as a Shift Manager at Ricki’s Canada, where I lead a team of over eight associates, setting daily sales targets and coaching team members to surpass performance goals. My hands-on training approach has improved upselling rates by 30%, and my ability to monitor and optimize in-store operations has significantly reduced customer wait times and boosted satisfaction scores. I am passionate about leveraging CRM tools like Salesforce and HubSpot to track customer interactions and analyze sales data, resulting in a 15% increase in customer retention.
Experience
Work history, roles, and key accomplishments
Shift Manager
Ricki's Canada
Oct 2024 - Present (9 months)
Led a team of 8+ associates, setting daily sales targets and coaching them to exceed performance goals, improving team-wide upselling rates by 30%. Monitored and optimized in-store operations, reducing inefficiencies and cutting customer wait times by 15%.
Sales Associate
Ricki's Canada
Apr 2024 - Oct 2024 (6 months)
Engaged with over 50 customers daily, recommending tailored solutions that led to a 20% increase in average transaction value. Generated an average of $18K in monthly revenue through strategic initiatives and effective team collaboration.
Education
Degrees, certifications, and relevant coursework
Kwantlen Polytechnic University
Diploma, General Studies; Marketing
Pursued a diploma in General Studies with a major in Marketing, gaining foundational knowledge in business and marketing principles. Focused on developing skills relevant to sales and customer engagement.
Vasant Valley Public School
High School Diploma, Commerce
Completed a High School Diploma with a focus on Commerce. Acquired fundamental knowledge in business and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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