Open to opportunities

Ayush Bhatia

@ayushbhatia

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Dynamic retail sales associate with expertise in customer engagement.

Canada

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What I'm looking for

I seek a role that fosters growth, values customer engagement, and encourages teamwork.

I am a dedicated retail sales associate with a proven track record of enhancing customer experiences and driving sales. Currently, I work at Winners in Canada, where I engage with over 50 potential customers daily, significantly reducing wait times and assisting more than 1,500 shoppers each month. My ability to identify customer needs and recommend tailored solutions has led to a 12% increase in conversion rates and recognition as Employee of the Month for my outstanding rapport with customers.

Previously, I served as a store supervisor at Om Medicos in India, where I successfully increased repeat sales by 20% through proactive customer engagement and effective service interactions. I also played a crucial role in onboarding and mentoring new hires, reducing training time by 25% and improving service accuracy. My commitment to maintaining high standards in inventory management and customer satisfaction has consistently resulted in positive outcomes, including a 4.8/5 average satisfaction rating.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

Winners

Sep 2023 - Present (1 year 9 months)

Engaged with over 50 potential customers daily, qualifying needs and recommending solutions, which reduced wait times by 18%. Detected and addressed 7–10 weekly stock issues, enhancing shelf availability by 22% and accelerating turnover of high-demand items. Cross-trained in 3 departments during peak hours, contributing to a 15% improvement in checkout speed and overall workflow continuity.

Customer Service Inventory Management Objection Handling Communication Sales Targets

Capstone Project – Business Strategy Simulation

Loyalist College

Jan 2025 - Present (5 months)

Spearheaded a 4-person team in a competitive market simulation, outperforming 73% of teams based on revenue and market share. Practiced outbound prospecting techniques through simulated cold email and CRM-based outreach scenarios, generating leads for a virtual product offering. Qualified simulated leads using BANT criteria, generating over $1M in simulated revenue by applying inbound sales princi

Business Strategy Lead Generation CRM Systems Team Leadership Prospecting Lead Qualification

Store Supervisor

Om Medicos

Feb 2023 - Present (2 years 4 months)

Increased repeat sales by 20% by proactively addressing customer concerns and turning service interactions into value-driven product recommendations. Onboarded and mentored 5 new hires in 4 weeks, reducing training time by 25% and cutting service errors by 40%. Maintained 98% accuracy in inventory logs across 200+ SKUs, preventing stockouts and late reorders.

Sales Management Customer Retention Account Management Leadership Customer Satisfaction Upselling

Education

Degrees, certifications, and relevant coursework

Loyalist College

Diploma, Business Administration & Management

Pursued a comprehensive Diploma in Business Administration & Management. Gained foundational knowledge and practical skills essential for business operations and strategic planning.

Dav Public School

High School, Commerce & Accounting

Completed high school education with a focus on Commerce & Accounting. Developed a strong understanding of financial principles and business practices.