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Mark User

@markuser3

Experienced IT Support Specialist providing Level 1 and 2 desktop, endpoint, and remote support.

United States
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What I'm looking for

I seek a hands-on Level 1/2 IT support role where I can deliver exceptional end-user service, work with Microsoft 365/Azure/Intune, and grow technically within a collaborative, customer-focused team.

I am an IT support specialist with 15+ years of hands-on experience delivering Level 1 and Level 2 end-user support. I focus on reliable, secure, and efficient technology operations across desktop, laptop, and mobile environments.

I manage Windows and macOS environments and administer Microsoft 365, Azure AD, and Intune for endpoint configuration and access control. I routinely use remote support tools and imaging processes to deploy and maintain networked environments.

I have a strong track record of customer-focused service, with multiple commendations, consistently high satisfaction ratings, and recognition from leadership for technical expertise and professionalism. I hold industry certifications that reinforce my practical skills and troubleshooting ability.

I am organized, detail-oriented, and a fast learner who enjoys solving problems and improving processes. I bring dependable communication, a collaborative approach, and a commitment to keeping systems secure and users productive.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology completed in 2014.

LS

LaSalle High School

High School Diploma, Secondary Education

Graduated high school in 2001.

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