Mark User

I am an IT support specialist with 15+ years of hands-on experience delivering Level 1 and Level 2 end-user support. I focus on reliable, secure, and efficient technology operations across desktop, laptop, and mobile environments.

I manage Windows and macOS environments and administer Microsoft 365, Azure AD, and Intune for endpoint configuration and access control. I routinely use remote support tools and imaging processes to deploy and maintain networked environments.

I have a strong track record of customer-focused service, with multiple commendations, consistently high satisfaction ratings, and recognition from leadership for technical expertise and professionalism. I hold industry certifications that reinforce my practical skills and troubleshooting ability.

I am organized, detail-oriented, and a fast learner who enjoys solving problems and improving processes. I bring dependable communication, a collaborative approach, and a commitment to keeping systems secure and users productive.