At Wipro Ltd., I provide L1 production support for SQL databases and Unix-based systems, helping keep business-critical applications available. I also investigate database performance issues, server slowdowns, and system failures.
I optimized and automated Control-M job scheduling, reducing processing time by 30%. I use Unix commands for log analysis and incident troubleshooting, and resolve ServiceNow tickets within SLA.
My work also includes developing and executing SQL scripts for data extraction, reporting, and process automation. I ensure production processes comply with card network rules, regulatory requirements, and internal policies.
Earlier at Wipro Ltd., I handled FASTag recharge refunds, reconciliations, and chargebacks, and prepared MIS reports. I also worked in banking roles at ICICI Bank Ltd. and IDBI Bank Ltd.
