Christian Andreasen
@christianandreasen
Results-oriented customer experience professional skilled in high-volume support and CRM.
What I'm looking for
I am a results-oriented communicator with strong experience in high-volume remote customer service and CRM management. I consistently handle large interaction volumes while maintaining high satisfaction and resolution rates.
I have proven success using HubSpot to track pipelines, generate reports, and improve operational metrics. In past roles I reduced response times and improved first-contact resolution through process improvements and effective use of tools.
My background includes in-person customer service and remote cashier/customer support roles, where I managed 40–60+ customers per shift and delivered measurable improvements in wait times and satisfaction. I work well under pressure and adapt quickly to fast-paced sales environments.
I am fluent in English and Spanish and bring strong soft skills—time management, problem solving, resilience, and persuasive communication—focused on driving qualified appointments and supporting business growth.
Experience
Work history, roles, and key accomplishments
Remote Customer Support
Online Casino
Nov 2022 - Mar 2024 (1 year 4 months)
Handled cashier operations and customer inquiries remotely, managed 40 customers per hour with a 90% first-contact resolution rate and reduced response time from 4 to 2 minutes using HubSpot CRM.
Customer Experience Associate
Boston Cafe
Apr 2021 - Jul 2022 (1 year 3 months)
Served 60+ customers per shift, achieved a 90% satisfaction rating and reduced average wait time by 15% through streamlined order processing and customer problem resolution.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Mar del Plata
Doctor of Philosophy, Biochemistry
2023 -
PhD in Biochemistry program at Universidad Nacional de Mar del Plata beginning in March 2023, focusing on advanced biochemical research.
Carlos Saavedra Lamas High School
High School Diploma, Economics and Administration
2015 - 2020
Completed secondary education with a focus in economics and administration, preparing for tertiary studies in related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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