Open to opportunities

Agustina Libossart

@agustinalibossart

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Dedicated customer service professional with over 5 years of experience.

Argentina

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my customer service skills effectively.

I am a dedicated and results-driven customer service professional with over five years of experience in various roles. My strong problem-solving skills and proactive approach to continuous improvement have allowed me to excel in fast-paced environments. I pride myself on my exceptional interpersonal and communication abilities, which enable seamless collaboration in team settings and effective independent instruction.

Currently, I work as a Customer Care Specialist at Assurant, where I assist US-based customers through phone, chat, and email. My responsibilities include providing accurate information, resolving issues promptly, and managing a high volume of inbound calls while consistently meeting qualitative and quantitative targets. I am committed to ongoing learning and professional development to enhance my effectiveness and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Assurant

Jul 2023 - Present (2 years)

Provided customer assistance to US-based customers via phone, chat, and email, resolving inquiries and issues promptly. Collected and analyzed customer information, maintaining accurate records of interactions and transactions.

Customer Service CRM Conflict Resolution Data Entry Communication Skills Customer Retention Quality Assurance Team Collaboration Problem Solving Customer Support

Insurance Marketing and Sales Representative

Eastar Insurance

Feb 2023 - Present (2 years 5 months)

Assisted customers by providing information on products and services, and drove sales through cold calling and social media marketing. Developed and executed advertising and email campaigns to attract new customers.

Sales Marketing Cold Calling Social Media Marketing Market Research Email Marketing Customer Acquisition Product Knowledge Communication

Receptionist

Event Venue Barracas

Oct 2020 - Present (4 years 9 months)

Managed reception duties including greeting visitors, handling phone calls and emails, and responding to inquiries. Maintained schedules, set appointments, and managed social media content and client interactions.

Scheduling Calendar Management Social Media Management Content Creation Data Management Office Administration Communication Client Relations

Education

Degrees, certifications, and relevant coursework

Facultad de Medicina, UBA

Aesthetician/Esthetician and Skin Care Specialist, Aesthetician/Esthetician and Skin Care

Completed a program focused on aesthetic and skin care treatments at the Facultad de Medicina, UBA. Gained expertise in various skin care techniques and practices.