Sebastian Örtega

Designed and optimized in-app event and monetization structures for U.S./Canada creator operations, contributing to a 300% increase in daily BM revenue and an average of approximately $180K USD per day. Built content-analysis methodologies to surface high-potential creators, increasing daily creator participation by approximately 400%.

Supported multiple B2B and B2C client accounts by coordinating research, reporting, trackers, deadlines and client-ready recommendations across various industries. Produced share-of-voice and competitive media analyses, built media databases, and drafted award submissions and media pitches.

Created and maintained SQL-supported datasets and reporting workflows for pharmaceutical operations, using Power BI and Looker to analyze medical logs and communicate statistical and market insights. Managed more than 17 risk models and recurring client reports for FDA-related workflows.

Monitored workforce performance in real time, developed schedules and coverage plans, and produced operational reports to identify service trends, incidents and capacity needs. Contributed to the 'Amigo' operational standardization initiative across Iusacell, Unefón and Nextel, associated with a 52% improvement in customer service satisfaction.

Built an early foundation in customer communication, technical support, retention, cross-selling, issue resolution and new-hire support in high-volume service environments.

Pursuing a degree in Software Development Engineering, currently ongoing.

Studied Energy Engineering from 2014 to 2016.