I am looking for a role that fosters growth, values data-driven decisions, and encourages collaboration.
I encourage myself to find higher complexity challenges, maximizing the potential of my skills, requiring me to constantly improve, evolve and to always keep learning.
AMLooking for a job
Andrés Miramontes
@andresmiramontes
Operations analyst skilled in data-driven decision making.
MexicoWhat I'm looking for
I am an Operations Analyst with a strong foundation in data analytics and business intelligence. My experience spans over three years in the modern tech industry, where I have successfully modeled and improved key business workflows. I pride myself on my ability to collect and analyze data to shape effective analysis tools, ensuring top-tier decision-making through the development of KPIs and dashboards.
My educational background includes a Bachelor’s in Business Administration from ITESO, where I honed my skills in structured analytics and effective communication. I have a proven track record of achieving significant results, such as reducing disputed payments by over 60% and maintaining a 35% win rate in dispute resolutions. I am passionate about leveraging my analytical skills to drive business success and enhance customer support processes.
Experience
Work history, roles, and key accomplishments
CC
Current
Operations Analyst
Confidential Company
Mar 2024 - Present (1 year 4 months)
Defined analytic structures for KPIs and built dashboards to ensure top-tier decision-making. Managed churned accounts and disputed payments, achieving a 35% win rate and reducing daily disputed payments by 60%. Rebuilt and automated customer support workflows, ensuring high-quality processes and monitoring company review boards.
CC
HR Recruitment Dataset Administrator II
Confidential Company
Mar 2021 - Present (4 years 4 months)
Monitored over 3,000 interactions and provided weekly result-driven feedback, impacting two main datasets. Successfully onboarded 100 new hires and scheduled 900 interviews, reducing the interview cycle to under 1.5 weeks. Updated 200 HR files and improved main HR processes.
CC
Quality Assurance Process & Data
Confidential Company
Jun 2016 - Present (9 years 1 month)
Monitored metrics, datasets, and KPIs, including CSAT, NPS, and interaction metrics. Collected weekly results for team progress follow-up and analyzed data for business process innovation. Ensured customer obsession standards were met through continuous monitoring and feedback.
Education
Degrees, certifications, and relevant coursework
IGITESO, Universidad Jesuita de Guadalajara
Bachelor's of Business Administration & Entrepreneurship, Business Administration & Entrepreneurship
Completed a Bachelor's degree in Business Administration & Entrepreneurship in 2023. Focused on developing skills in business management and entrepreneurial ventures.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
45k-50k USD
Social media
Job categories
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