SHSebastian Herrera
@sebastianherrera
Customer service professional with a passion for hospitality and teaching.
ColombiaWhat I'm looking for
My name is Jhon Sebastian Herrera Abril, and I am a dedicated student of Hotel and Tourist Administration with over four years of experience in customer service. My journey has equipped me with a strong foundation in managing customer interactions and implementing effective strategies to enhance client satisfaction. I thrive in team environments and am known for my proactive problem-solving skills.
Throughout my career, I have held various roles in customer service, including positions at Foundever, Telerperformance, and KM2 Square, where I developed my skills in bilingual support and training new employees. My experience has taught me the importance of empathy and emotional intelligence in delivering exceptional service. I am also passionate about teaching, having worked as an English teacher at ISA Institut, where I tailored curricula to meet diverse learning needs.
Experience
Work history, roles, and key accomplishments
Customer Service
24/7 Intouch
Sep 2023 - Apr 2024 (7 months)
Managed booking information and developed strategies to assist clients, ensuring effective communication and service delivery.
English Teacher
ISA Institut
Jan 2024 - Mar 2024 (2 months)
Taught English to students of various levels, implementing tailored curricula to meet learning objectives and promote language skills.
Customer Service - Floor Support
KM2 Squere
Feb 2022 - Sep 2023 (1 year 7 months)
Led customer service initiatives, managed payment accounts, and developed strategies to enhance client support.
Customer Support - Floor Support - Backup Trainer
Telerperformance
Feb 2021 - Feb 2022 (1 year)
Provided customer support and backup training for new employees, focusing on empathy and emotional intelligence in service delivery.
Customer Service - Floor Support
Foundever
Nov 2019 - Jan 2021 (1 year 2 months)
Managed digital tools and provided bilingual customer service. Assisted in established processes and implemented vocabulary training for new employees.
Education
Degrees, certifications, and relevant coursework
Fundación Universitaria Los Libertadores
In Progress, Hotel and Tourist Administration
2024 -
Currently pursuing a degree in Hotel and Tourist Administration.
SENA
Graduate, Culinary Arts
2017 - 2018
Kitchen assistant training.
SENA
Graduate, Peace Promotion
2018 - 2018
Citizen promoter of Peace.
American School Way
Graduate, English Language
2016 - 2018
English language education.
SENA
Graduate, Plant Biodiversity
2016 - 2016
Elaboration of products using plant biodiversity.
Pensamiento de Pitágoras
Bachelor Graduate, Chemical Laboratory Practices
2007 - 2018
Development of good practices in the chemical laboratory.
SENA
Graduate, Environmental Responsibility
2016 - 2016
Implementation of environmental responsibility as a model of life.
SENA
Graduate, Database Programming
2016 - 2016
Oracle Database Programming and Administration Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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