Open to opportunities

Daniel Alonso Franco Ospina

@danielalonsofrancoos

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Multilingual professional skilled in customer service and translation.

Colombia

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What I'm looking for

I seek a role that values multilingual skills and offers growth opportunities.

I am a dedicated bilingual customer service agent with a strong foundation in multilingual communication, proficient in English, French, Spanish, and Portuguese. My experience at Teleperformance has honed my skills in addressing customer inquiries, resolving complaints, and providing detailed product information. I excel in creating a positive customer experience through effective communication and problem-solving.

With a Bachelor's degree in Modern Languages emphasizing English and French from the University of Quindio, I have also gained valuable experience as an English trainee teacher and a trainee translator. My teaching role allowed me to design engaging learning materials and adapt lessons to meet the needs of diverse students. As a trainee translator, I developed expertise in translating various documents while ensuring linguistic accuracy and quality.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Agent

Teleperformance

Sep 2023 - Jan 2025 (1 year 4 months)

Provided multilingual customer support through calls and chats, addressing inquiries, complaints, and technical issues. Ensured accurate data entry and maintained customer records while identifying upselling opportunities to enhance customer satisfaction.

Customer Service Data Entry Problem Solving Communication Technical Support Order Management Upselling

English Trainee Teacher

CASD Hermógenes Maza

Mar 2023 - May 2023 (2 months)

Taught English to teenagers, designed learning materials, and planned classes while communicating effectively in English. Focused on solving students' problems without using Spanish.

Teaching Communication Problem Solving Classroom Management Curriculum Development Empathy

Assistant

Ciberimpresión

Sep 2022 - May 2023 (8 months)

Assisted in customer service by providing information about services, managing orders, and ensuring customer satisfaction. Handled inventory management and payment processing.

Customer Service Order Management Inventory Management Payment Processing Communication Problem Solving Multitasking Empathy

Trainee Translator

University of Quindio

Apr 2022 - May 2023 (1 year 1 month)

Engaged in translation practice across various document types, focusing on linguistic structure and style. Utilized CAT tools for improved productivity and accuracy in translations.