Daniel Alonso Franco Ospina - Bilingual Customer Service Agent - Teleperformance | Himalayas
Daniel Alonso Franco OspinaDO
Open to opportunities

Daniel Alonso Franco Ospina

@danielalonsofrancoos

Multilingual professional skilled in customer service and translation.

Colombia

What I'm looking for

I seek a role that values multilingual skills and offers growth opportunities.

I am a dedicated bilingual customer service agent with a strong foundation in multilingual communication, proficient in English, French, Spanish, and Portuguese. My experience at Teleperformance has honed my skills in addressing customer inquiries, resolving complaints, and providing detailed product information. I excel in creating a positive customer experience through effective communication and problem-solving.

With a Bachelor's degree in Modern Languages emphasizing English and French from the University of Quindio, I have also gained valuable experience as an English trainee teacher and a trainee translator. My teaching role allowed me to design engaging learning materials and adapt lessons to meet the needs of diverse students. As a trainee translator, I developed expertise in translating various documents while ensuring linguistic accuracy and quality.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UQ

University of Quindio

Bachelor's Degree, Modern Languages

2023 -

Bachelor's degree in Modern Languages emphasizing in English and French.

UQ

University of Quindio

Trainee, Translation

2022 - 2023

Trainee Translator, involved in translating a wide range of documents and ensuring accuracy and quality in translations.

GU

Gran Colombia University

Certification, Education

2016 -

English as a Foreign Language for High School Students.

Tech stack

Software and tools used professionally

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