At the State of Maryland, I provide technical assistance and customer support for computers, laptops, smartphones, printers, and related devices. I troubleshoot hardware, software, installation, and connectivity issues, and help users get their devices set up and working.
At Jacobs, I coordinated Scout workstation provisioning, updates, deployments, and rollbacks with technical teams. I tracked requests and access across more than 40 applications and assisted with testing and issue investigation.
At Techperm, I provided onsite and remote support for a federal government client, imaged Dell laptops, and helped replace devices and transfer user data. I also supported software distribution and resolved workstation and authentication issues.
Earlier, I applied Norton Ghost images to Dell laptops at Sentient and supported Windows migrations and clinical staff. I also led a five-person help desk at CareFirst Blue Cross Blue Shield / Altek and participated in a federal computer upgrade initiative involving more than 15,000 computers.
