Open to opportunities

Ram Kalidindi

@ramkalidindi

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Windows endpoint engineer delivering secure, compliant infrastructure and faster issue resolution.

United States

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What I'm looking for

I’m looking for a Windows endpoint and infrastructure role where I can own imaging, patching, and security/compliance (including regulated environments). I want to reduce incidents through automation and structured troubleshooting while partnering with cross-functional IT teams.

I’m an IT professional with 8+ years of experience in Windows endpoint engineering, systems administration, and enterprise infrastructure. I’ve administered 400+ endpoints and 250+ servers across 19 locations in 11 states, supporting regulated environments where compliance and reliability matter.

My core strength is end-to-end endpoint and imaging: SCCM/MECM, Intune, MDT, Autopilot, WinPE, and Windows image build and deployment. I pair that with Active Directory and Group Policy expertise, plus PowerShell scripting to automate repeatable work—especially around provisioning, security configuration, patching, and OS hardening.

I’ve also delivered measurable outcomes through vulnerability remediation and patch management (including full compliance within 60 days) and reduced repeat incident volume by building knowledge bases and coaching teams. With a background spanning healthcare and financial services, I bring a practical, audit-ready mindset grounded in FDA 21 CFR Part 11 environments and a commitment to structured troubleshooting.

Experience

Work history, roles, and key accomplishments

Desktop Support Engineer

HHAeXchange

Oct 2025 - Feb 2026 (4 months)

Provided Tier 2 desktop and application support for enterprise homecare agencies using the HHAeXchange SaaS platform, resolving workflow and integration issues. Investigated backend data discrepancies with SQL, documented cases in Salesforce Service Cloud, and supported Windows endpoint configuration including Active Directory, Group Policy, and software deployment.

SaaS Support Salesforce Service Cloud Windows Endpoint Engineering Active Directory Group Policy PowerShell Software Deployment

IT Support Specialist

Customer Elation

Jul 2024 - Nov 2024 (4 months)

Administered enterprise IT across 19 locations and 11 states, supporting 400+ endpoints and 250+ Windows and Linux servers from a central hub. Managed WSUS patch deployment and vulnerability remediation to reach full compliance within 60 days, and maintained VMware ESXi for distributed-site uptime.

WSUS Patch Management VMware ESXi Active Directory Group Policy Linux Administration

Software Test Engineer II

Abbott Diabetes Care

May 2022 - May 2023 (1 year)

Developed and executed validation plans, protocols, and test cases for FDA-regulated medical device software under 21 CFR Part 11 and Abbott QSR requirements. Built automated test scripts integrated into CI/CD pipelines and coordinated deviation tracking and corrective actions to maintain audit-ready validation records.

FDA 21 CFR Part 11 Automated Testing CI CD Pipelines Deviation Management Abbott QSR

Support Engineer

Coretelligent

Feb 2021 - Feb 2022 (1 year)

Resolved Tier 2/3 escalations for enterprise MSP clients by troubleshooting VPN failures, VLAN misconfigurations, Azure AD access issues, and Citrix VDI outages. Administered Azure environments and Citrix VDI while maintaining SLA compliance across multi-tenant managed services and reducing repeat incidents via knowledge base documentation.

VPN Troubleshooting VLAN Azure AD Citrix Azure Administration SLA Management Incident resolution

Service Desk Analyst

Allina Health

Nov 2018 - Nov 2020 (2 years)

Supported systems and applications across 13 hospitals, 61 clinics, and 13 pharmacies, providing enterprise Windows support through migration and COVID-19 remote transition. Administered Epic EHR, managed user lifecycle and software deployment, and ensured endpoint compliance using Active Directory, PowerShell, and SCCM.

Epic EHR Healthcare IT Support Active Directory PowerShell SCCM End Point Compliance Remote Transition Support

Service Desk Analyst

Royal Bank of Canada

Apr 2018 - Oct 2018 (6 months)

Resolved 30–55 daily technical incidents for internal banking users, including VPN issues, OS patching, MaaS360 MDM, and hardware support. Applied structured troubleshooting to restore service and reduce impact for end users.

MAAS360 MDM Incident Management VPN Troubleshooting Hardware Support Troubleshooting

POS Analyst

Buffalo Wild Wings

Nov 2017 - Mar 2018 (4 months)

Deployed Aloha 15 POS and EMV payment infrastructure across US restaurant locations, coordinating implementation with NCR, FreedomPay, and CDW vendors. Supported rollout activities to ensure payment and POS readiness across locations.

Aloha POS POS Implementation Vendor coordination NCR Integrations Payments Infrastructure

Technical Support Rep

PeopleNet

Feb 2017 - Nov 2017 (9 months)

Supported a fleet tracking platform for trucking clients using Windows Server and related device and mobile technologies. Troubleshot issues across server, ELD devices, and mobile platforms to maintain client service.

Windows Server Mobile Device Platforms Troubleshooting Technical Support

Network Technician

City of Salem IT Department

Mar 2015 - Dec 2016 (1 year 9 months)

Managed PC imaging and Active Directory administration, supporting city IT operations and user access needs. Configured Oracle Database 11g and handled city asset tracking using Alloy Navigator.

Active Directory Administration Alloy Navigator System Configuration

IT Intern

City of Salem IT Department

Dec 2014 - Mar 2015 (3 months)

Assisted PC technicians with installations, maintenance, and hardware removal while managing work orders and asset tracking. Used Alloy ticketing processes to support IT requests and equipment tracking.

Hardware Maintenance Work Order Management Alloy Ticketing end user support