Tara DriverTD
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Tara Driver

@taradriver

Performance-driven Client Engineer with extensive IT engineering expertise.

United States
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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and continuous learning.

I am a performance-driven Client Engineer with over 21 years of technical expertise in IT engineering and support. My detail-oriented approach and strong work ethic have enabled me to excel in complex problem-solving and critical thinking, allowing me to deliver innovative solutions across multiple teams and departments. I have a proven track record of managing complex technical projects and hardware/software management programs, consistently recognized for my ability to facilitate rapid and accurate issue resolution.

Throughout my career, I have held various leadership roles, including Technical Lead and Subject Matter Expert, where I have successfully managed teams and resolved intricate issues related to desktop management tools like SCCM and Tanium. My experience spans across multiple organizations, where I have been instrumental in deploying software packages, managing patch updates, and collaborating with cross-functional teams to standardize applications. I am committed to continuous learning and adapting to new technologies, which empowers me to develop innovative strategies that maintain optimal system performance.

Experience

Work history, roles, and key accomplishments

IL

Technical Lead JL5

Infosys Limited LLC Bausch + Lomb

Jun 2024 - Jun 2025 (1 year)

As a Subject Matter Expert (SME) on the MECM/SCCM and Tanium teams, I was responsible for troubleshooting design and technical issues related to these desktop management tools. I managed SCCM tasks including driver and OS image deployment, patch management, and software deployments using Tanium, configuring and deploying over 20 Tanium software packages to production.

IG

Technical Lead JL5

Infosys Limited LLC Capital Group

Apr 2023 - May 2024 (1 year 1 month)

As a Client Engineering Technical Lead for Platform and VDI teams, I resolved complex customer issues related to Microsoft Azure VMware VDI, Windows desktop/laptop, and MAC OS environments. I managed tickets for Microsoft Azure and VMware VDI, deployed updates using Tanium, SCCM, and CrowdStrike, and supported network and firewall issues with Zscaler.

II

Technical Lead JL5

Infosys Limited LLC Intel

Dec 2019 - Mar 2023 (3 years 3 months)

As a Technical Lead for the Platforms team, I troubleshot user issues related to Windows OS and led the New Product Introduction (NPI) Program, introducing new laptop and desktop models for IT Refresh programs. I also served as the Problem Management lead for the Platforms team, resolving problem tickets and acting as a Subject Matter Expert for complex technical issues.

FL

Vice President

Flamingo LLC

Dec 2018 - Dec 2022 (4 years)

As Vice President, I was responsible for overseeing company administration and legal affairs. This involved managing various operational aspects and ensuring compliance with legal requirements.

MI

Engineer Technician

Mindlance Intel

Jul 2019 - Dec 2019 (5 months)

As an Engineer Technician on the Client Engineering team, I troubleshot user issues with Windows OS, peripherals, and driver updates. I ran performance tests on new IT computer models under the NPI Program and wrote procedures for NPI devices on replacing SSD/Hardware for IT Centers globally.

AH

Lead Technician

Apex UC Davis Health

Apr 2018 - Sep 2018 (5 months)

As a Lead Technician, I led the 2019 Windows 10 deployment, managed the application test lab, and ensured Active Directory readiness. I packaged various applications for deployment and assisted with resolving third-level support tickets.

CI

Level 5 Technical

Compucom Intel

Jul 2017 - May 2018 (10 months)

As a Level 5 Technical Client Engineering team member, I troubleshot user issues related to Windows OS, peripherals, and driver updates. I validated reported bugs, fixes, and tests to certify various hardware platforms on Windows 8.1 and Windows 10, and implemented Windows Deployment Services (WDS) PXE boot server to improve PC imaging.

CP

PC Workstation Technician Senior

CompuCom Kaiser Permanente

Jan 2014 - Dec 2017 (3 years 11 months)

As a Senior PC Workstation Technician, I upgraded the Outpatient Pharmacy ePIMS and POS system, deploying and setting up 8,000 workstations and 90,000 peripherals across multiple states. I independently led teams to deploy hardware, configured and validated training classes, and performed site surveys.

CP

PC Workstation Technician Senior

CompuCom Kaiser Permanente

Jan 2013 - Dec 2014 (1 year 11 months)

As a Senior PC Workstation Technician, I provided network support for Kaiser's LAN & WAN upgrade project in Sacramento Valley to add VoIP capability and faster network. I collaborated with various teams to change static IP addresses on 300 to 400 devices without issues and introduced PowerShell scripts for implementation.

KI

Contract Support Tester III

Kelly Services, IT Services Intel

Jan 2012 - Dec 2013 (1 year 11 months)

As a Contract Support Tester III on the Media Validation team, I performed graphic testing of processors near release to the public and in virtualized environments. I introduced scripts for automated computer setup for graphic testing and developed and managed hardware inventory processes.

AH

Network Analyst / Network Engineer

Adventist Health

Jan 2004 - Dec 2012 (8 years 11 months)

As a Network Analyst/Engineer, I provided third-level desktop support, developing enterprise clinical and non-clinical applications and Windows 7 and XP base enterprise images. I administered McAfee enterprise suite and Novell desktop management, and successfully implemented a program to replace the obsolete Novell environment by migrating to Windows 7.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Bachelor of Information Systems, Information Systems

Currently pursuing a Bachelor of Information Systems with a focus on Business. This program is enhancing my understanding of information technology within a business context.

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Tara Driver - Technical Lead JL5 - Infosys Limited LLC Bausch + Lomb | Himalayas