Tara Driver

As a Subject Matter Expert (SME) on the MECM/SCCM and Tanium teams, I was responsible for troubleshooting design and technical issues related to these desktop management tools. I managed SCCM tasks including driver and OS image deployment, patch management, and software deployments using Tanium, configuring and deploying over 20 Tanium software packages to production.

As a Client Engineering Technical Lead for Platform and VDI teams, I resolved complex customer issues related to Microsoft Azure VMware VDI, Windows desktop/laptop, and MAC OS environments. I managed tickets for Microsoft Azure and VMware VDI, deployed updates using Tanium, SCCM, and CrowdStrike, and supported network and firewall issues with Zscaler.

As a Technical Lead for the Platforms team, I troubleshot user issues related to Windows OS and led the New Product Introduction (NPI) Program, introducing new laptop and desktop models for IT Refresh programs. I also served as the Problem Management lead for the Platforms team, resolving problem tickets and acting as a Subject Matter Expert for complex technical issues.

As Vice President, I was responsible for overseeing company administration and legal affairs. This involved managing various operational aspects and ensuring compliance with legal requirements.

As an Engineer Technician on the Client Engineering team, I troubleshot user issues with Windows OS, peripherals, and driver updates. I ran performance tests on new IT computer models under the NPI Program and wrote procedures for NPI devices on replacing SSD/Hardware for IT Centers globally.

As a Lead Technician, I led the 2019 Windows 10 deployment, managed the application test lab, and ensured Active Directory readiness. I packaged various applications for deployment and assisted with resolving third-level support tickets.

As a Level 5 Technical Client Engineering team member, I troubleshot user issues related to Windows OS, peripherals, and driver updates. I validated reported bugs, fixes, and tests to certify various hardware platforms on Windows 8.1 and Windows 10, and implemented Windows Deployment Services (WDS) PXE boot server to improve PC imaging.

As a Senior PC Workstation Technician, I upgraded the Outpatient Pharmacy ePIMS and POS system, deploying and setting up 8,000 workstations and 90,000 peripherals across multiple states. I independently led teams to deploy hardware, configured and validated training classes, and performed site surveys.

As a Senior PC Workstation Technician, I provided network support for Kaiser's LAN & WAN upgrade project in Sacramento Valley to add VoIP capability and faster network. I collaborated with various teams to change static IP addresses on 300 to 400 devices without issues and introduced PowerShell scripts for implementation.

As a Contract Support Tester III on the Media Validation team, I performed graphic testing of processors near release to the public and in virtualized environments. I introduced scripts for automated computer setup for graphic testing and developed and managed hardware inventory processes.

As a Network Analyst/Engineer, I provided third-level desktop support, developing enterprise clinical and non-clinical applications and Windows 7 and XP base enterprise images. I administered McAfee enterprise suite and Novell desktop management, and successfully implemented a program to replace the obsolete Novell environment by migrating to Windows 7.

Currently pursuing a Bachelor of Information Systems with a focus on Business. This program is enhancing my understanding of information technology within a business context.