Open to opportunities

Scott Garth

@scottgarth

Customer service professional with 6+ years in call centers, delivering positive client experiences through specialized attention.

Zimbabwe

Message

What I'm looking for

I want to join your company, develop my skills, and grow through continuous learning in customer service. I will share my knowledge, work well under pressure, and pursue a long-term career while contributing the best for your team.

I am a customer service representative who supports clients via chat and call, with more than 6 years of experience in the call center and BPO industry. I focus on building long-term relationships by providing specialized attention with human, quality treatment, while keeping my clients comfortable and well supported.

I also bring law-firm reception experience, including 1 year as a contact receptionist. I handle questions from CMs or attorneys, forward messages to the right point of contact, coordinate client needs, and maintain a professional, pleasant environment with integrity and confidentiality.

Beyond customer service, I have a strong technical background from systems support work—testing, monitoring, and maintaining systems and networks, meeting project deadlines, and managing service tickets. I advise users on requirements, collect customer feedback to improve processes, and use critical thinking, multitasking, and clear communication to solve problems under pressure.

Experience

Work history, roles, and key accomplishments

Legal Receptionist

Downtown Law Group

Jan 2022 - Jan 2023 (1 year)

Handled incoming questions from clients and attorneys, routing messages to the appropriate point of contact. Coordinated client trips by scheduling needs and helping with transportation requests.

Legal Reception Message Forwarding Multitasking Time Management Customer Service

Customer Service Assistant

WFM KimoPowerTool China

Jan 2019 - Jan 2021 (2 years)

Generated reports for escalated customer requests and tracked them for the main client responsible for resolution. Managed customer information for problem solving and supported order delivery.

Customer Service Reporting Delivery Customer Data Management Communication Skills Critical Thinking Time Management

Tech Support Specialist

Foundever

Jan 2011 - Jan 2014 (3 years)

Tested, monitored, and maintained systems and networks, supporting service-ticket fulfillment and project deadline delivery. Advised users on system requirements and collected customer feedback to improve processes.

Systems Monitoring Maintaining Networks User Support Customer Feedback Project Coordination Confidentiality