scott cardwell
@scottcardwell
I build production Amazon Connect call centers and operational automation with Python, C#, and AWS.
United StatesWhat I'm looking for
I create and manage production Amazon Connect call centers, combining 20 years of operations leadership with hands-on technical implementation.
At Neumo and previously Avenu Insights & Analytics, I lead claims operations, design and maintain custom Amazon Connect call flows and integrations, and manage agent workflows using ConnectPath.
I monitor call-center performance and billing daily, and I’m refactoring a Python billing tool for monthly invoicing with plans to migrate it to AWS Lambda.
I build reporting and data-processing tools in Python and C# that connect backend data to frontline operations. I’m also formalizing my programming skills through a Computer Programming degree at Springfield Technical Community College, where I hold a 4.0 GPA.
Experience
Work history, roles, and key accomplishments
Worked as CLAIMS OPERATIONS MANAGER at Avenu Insights & Analytics.
Worked as Claims Administrator at Conduent.
Worked as Account Administrator at ACS.
Worked as Administrator at iuniverse.com.
I helped with the organization of printing, data entry and cad work
I was responsible for the designs and blueprints.
I Implemented, maintained and upgraded the computer systems, trained all art staff, performed quality control for all outsourced projects.
Facilitated in the addition of CNC Routing, automating the production.
Worked as Painter at Lamar Advertising Company.
Education
Degrees, certifications, and relevant coursework
Springfield Technical Community College
Student, Computer Programming
2024 - 2028
Immersivelabs
https://api.us.immersivelabs.com/share/achievements/8d27f6cd4b71fdec1e2a554eeb2a3418
Issued Apr 2025
Excel Essential Training (Office 365/Microsoft 365)
Issued Jan 2022
De-Escalating Conversations for Customer Service
Issued Feb 2022
Amazon Web Services (AWS)
Amazon Connect Primer
Issued Aug 2021
Talkdesk
Talkdesk Admins Certification
Issued Jan 2020 · Expired Jan 2021
Coursera Course Certificates
Technical Support Fundamentals
Issued Feb 2018
Pellissippi State
2000 - 2001
I studied fine art with Anne Kinnegard
Coursera
Google IT Support Professional Certificate Specialization
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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