Open to opportunities

David Lamb

@davidlamb

Message

Operations and claims professional driving process improvement and data-informed negotiations.

United States

Message

What I'm looking for

I seek roles where I can lead operations or claims initiatives, apply data-driven decision making, negotiate with vendors, and drive measurable process improvements in a collaborative culture.

I am an operations and claims professional with deep experience in supplier negotiation, pricing strategy, and claims resolution. I combine advanced Excel and Microsoft Office skills with data-driven storytelling to influence leadership and improve outcomes.

At Nationwide I determine coverage eligibility using AI-assisted tools, perform independent pricing reviews, negotiate with adjusters and attorneys, and manage contractor agreements while communicating clearly and compassionately with insureds.

I have led procurement and logistics for calibrated equipment, implemented process improvements that increased sales and operational efficiency, and maintained compliance and reporting for campus and municipal organizations.

Experience

Work history, roles, and key accomplishments

Current

Claims Specialist II

Current

Nationwide Insurance

Feb 2022 - Present (3 years 8 months)

Analyze policy information using AI-assisted tools and remote assessment technologies to determine coverage, negotiate settlements with adjusters and attorneys, and manage contractor scopes and invoices to achieve fair resolutions.

Policy Analysis Vendor Management Microsoft Excel

Senior Business Support Specialist

University of Missouri

Sep 2019 - Feb 2022 (2 years 5 months)

Managed procurement, customs coordination, delivery and installation of calibrated equipment, coordinated facilities and renovation projects, and produced usage and scheduling reports for leadership to support operational continuity.

Procurement Project Management Facilities Coordination Equipment Installation Technical Troubleshooting

Finance Specialist

City of Columbia

Mar 2019 - Sep 2019 (6 months)

Developed and implemented department-wide SOPs, processed business payments and large transaction spreadsheets, and prepared and escorted cash deposits up to $30,000 while generating monthly billing reports for large clients.

Standard Operating Procedures Payment Processing Cash Handling Spreadsheet Management Billing Training

Distribution Specialist

Taylor Tool Works

Aug 2017 - Sep 2019 (2 years 1 month)

Organized outbound freight to Amazon fulfillment centers, implemented inventory and tablet-based processes that expanded SKUs from 12,000 to 33,000 and contributed to a 22% sales increase.

Logistics Coordination Inventory Management Distribution Performance Monitoring Vendor Relations Data Reporting

Education

Degrees, certifications, and relevant coursework

Kansas State University

Master of Arts, Strategic Communication

Completed a Master of Arts in Strategic Communication with coursework focused on strategic messaging and communication research, graduating in May 2017.